Teamwork in Hospitality Industry
TEAMWORK HRM ASSIGNMENT BY SATINDER –KAUR STUDENT ID- ETOLA 17396 B.SC HONOURS IN HOTEL MANAGEMENT CTH UNIVERSITY OF SUNDERLAND
Introduction “Teamwork is seen as an aspect of high performance work systems in which it focuses as a way of empowering employees and facilitating the development of their full potential in order to enhance organisational performance.” (Derek Torrington, 2005) “A group of individuals becomes a team when, they commit to achieving high performance goals. A key characteristic of high performance is discipline. A team is a small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they told themselves mutually accountable.” (Gupta, 2007:204) “A team is a special kind of group. Teams are task-oriented work groups; they can evolve or be appointed, either formally or informally. The team attempts to achieve a positive collaboration among its members. A successful team will work well with each other, achieve set goals, and each member will have a feeling of self worth. The successful team will also be adaptive, flexible, and able to deal with conflicts as they arise. A formally appointed team has an appointed team leader. The team leader possesses the power to influence others and may have more decision-making authority than others. The power to influence others is not the only difference between team members and leaders. A head server is a good example of a formally appointed team within a restaurant. Power may be delegated to this server from management.” (Hotelmule, 2008) Part 1: A) Structure of teams in tourism and hospitality: * Hirearchial – “In this type of
Introduction “Teamwork is seen as an aspect of high performance work systems in which it focuses as a way of empowering employees and facilitating the development of their full potential in order to enhance organisational performance.” (Derek Torrington, 2005) “A group of individuals becomes a team when, they commit to achieving high performance goals. A key characteristic of high performance is discipline. A team is a small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they told themselves mutually accountable.” (Gupta, 2007:204) “A team is a special kind of group. Teams are task-oriented work groups; they can evolve or be appointed, either formally or informally. The team attempts to achieve a positive collaboration among its members. A successful team will work well with each other, achieve set goals, and each member will have a feeling of self worth. The successful team will also be adaptive, flexible, and able to deal with conflicts as they arise. A formally appointed team has an appointed team leader. The team leader possesses the power to influence others and may have more decision-making authority than others. The power to influence others is not the only difference between team members and leaders. A head server is a good example of a formally appointed team within a restaurant. Power may be delegated to this server from management.” (Hotelmule, 2008) Part 1: A) Structure of teams in tourism and hospitality: * Hirearchial – “In this type of