The three most important forms of communication are:
Verbal - Verbal communication refers to the use of sounds and language to relay a message. Verbal communication is used to express opinions, desires, and concepts. It is a key role in getting a point across. Verbal communication consists of tone of voice. Just by your tone of voice, a person can determine if you are angry, happy, sad, etc. Non-Verbal - Non-Verbal communication consists of actions such as body movement, eye contact, facial expressions, and other similar gestures, which are utilized to assist in the communication process. A quote from a scholarly publication brought up an interesting point that stated, “Seventy percent of what we say is conveyed non–verbally.” You need only to take a section of any discussion on television and play it with the sound turned off to discover that you have little idea of what is being said: certainly nothing like 70%.” (Knapp, M. & Hall, J. A., 1992). The idea stated above is definitely true in certain situations, but today the concept of communication has risen to another level where in many cases messages can be conveyed through immediate surroundings, location, and form of dress. Visual - There are many forms of visual communication practiced on a daily basis. Today many organizations use videos as a tool to conduct training and new hire briefings to employees. Another form of visual communication is email and written communication; in the video communication between the front restaurant and the cooking staff is conducted between order receipts, a very common form on visual communication in the restaurant business. In the business world mass information is relayed through the form of graphs and PowerPoint presentations. However, if information is not represented clearly the receiver can be lost or not get a clear understanding of the message. It is very important to display information in a way that enables people to clearly see an accurate representation...
References: * Robbins, S. P., & Judge, T. A. (2011). Organizational behavior (14th ed.). Upper Saddle River, NJ: Pearson/Prentice Hall.
* Teamwork in hospitality. (n.d.). Retrieved from http://digital.films.com/PortalViewVideo.aspx?xtid=41138&loid=91496
* Knapp, M. & Hall, J. A., (1992) Nonverbal communication in human interaction (3rd ed.). Fort Worth:
Harcourt Brace & Jovanovich.
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