Td Bank Informational Interview

Topics: Toronto-Dominion Bank, Bank, Financial services Pages: 10 (2019 words) Published: January 24, 2013
|Company Research and Informational Interview |



TD Canada Trust

TD Canada Trust provides a full range of financial products and services to personal and small business customers. As a leading customer services provider, TD Canada Trust offers anywhere, anytime banking solutions through telephone and internet banking, more than 2,600 ABMs and a network of approximately 1,100 branches across Canada.

Vision Statement: TD Canada trust visions “To Be the Better Bank”

Company Values: At TD Canada Trust, the values are:


To build honest relationships through open communications with all people interacting with the business – from the customers, co-workers, partners and shareholder.


To deliver excellence by acting with integrity when conducting business and by taking pride in and responsibility for the TD’s work and decisions.


To work with each other, and create an atmosphere of mutual respect.

Company Size:

TD Canada Trust provides a full range of financial products and services through its retail branch network, telephone, Internet banking, and ‘TD Green Machine’ automated banking machines.

TD Bank Group

Headquartered in Toronto, Canada, with more than 85,000 employees in offices around the world, The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to approximately 20.5 million customers worldwide through four key business lines:

Canadian Personal and Commercial Banking including TD Canada Trust, TD Insurance and TD Auto Finance Canada.

Wealth Management including TD Waterhouse and an investment in TD Ameritrade

Wholesale Banking including TD Securities

U.S. Personal and Commercial Banking including TD Bank, America’s Most Convenient Bank and TD Auto Finance U.S.

Market Share:

TD Bank is now fifth by deposits in that retail-banking market, with a 3.6% share

TD Bank has a market cap of $70 billion, with a volume of 1,590,857 shares

Number of Employees:

The TD Bank group has a total of about 79,000 employees and over 19 million clients worldwide. As of October 31, 2011, TD had CDN $686 billion in assets. TD also ranks among the world’s leading online financial services firms, with more than 7.5 million online customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Description of Products and or services:

TD Bank offers the following services:

Banking services:

• Keeping money safe while also allowing withdrawals when needed • Issuance of checkbooks so that bills can be paid and other kinds of payments can be delivered by post • Provide personal loans, commercial loans, and mortgage loans (typically loans to purchase a home, property or business) • Issuance of credit cards and processing of credit card transactions and billing • Issuance of debit cards for use as a substitute for checks • Allow financial transactions at branches or by using Automatic Teller Machines (ATMs) • Provide wire transfers of funds and Electronic fund transfers between banks • Facilitation of standing orders and direct debits, so payments for bills can be made automatically • Provide overdraft agreements for the temporary advancement of the Bank's own money to meet monthly spending commitments of a customer in their current account. • Provide internet banking system to facilitate the customers to view and operate their respective accounts through internet. • Provide Charge card advances of the Bank's own money for customers wishing to settle credit advances monthly. • Provide a check guaranteed by the Bank itself and prepaid by the customer, such as a cashier's check or certified check. •...
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