TASK C
In this essay I will explain the strategies used within health and social care environments to overcome barriers to effective communication and interpersonal skills.
Staff training in communication skills
Employers need to make sure that they have given employees full training. It is the employer’s job to make sure that the employees are fully qualified with the correct training. Employees would have to go on training courses to prevent communication barriers between service users. Staffs who receive no professional training during their workplace may not communicate effetely with staff and service users. One way to overcome this barrier is to make sure that all staff have gained the appropriate training. E.g. Someone working within a hospital may go on the Manual Handling course, this would be arranged by the employer during this course employees will have been taught how to lift service users safely and how to assess individual’s needs. This barrier would have been overcome as the employee will be able to complete more tasks within the hospital, some of which involve communicating. E.g. when employees are lifting beds they may need to communicate with the patient.
Ensuring Confidentially
Staffs within a health and social care environment all follow a law (Data Protection act). This is to ensure that all personal data is kept safe, either locked in a secure place or locked on a secure computer. Staff need to make sure that they don’t breach confidently as someone could be listening in to the conversation. Nurses and doctors would have to inform the patient if a patient had an illness. If a patient had cancer the doctors would not inform the patient in any room where anyone may be able to hear, the patient may not want anyone to know of their diagnostic. If the doctor notified the patient with people in the room then this may have been taken as an offence and it would break the code of confidentially. To overcome this barrier staff have to make sure that patients
Staff training in communication skills
Employers need to make sure that they have given employees full training. It is the employer’s job to make sure that the employees are fully qualified with the correct training. Employees would have to go on training courses to prevent communication barriers between service users. Staffs who receive no professional training during their workplace may not communicate effetely with staff and service users. One way to overcome this barrier is to make sure that all staff have gained the appropriate training. E.g. Someone working within a hospital may go on the Manual Handling course, this would be arranged by the employer during this course employees will have been taught how to lift service users safely and how to assess individual’s needs. This barrier would have been overcome as the employee will be able to complete more tasks within the hospital, some of which involve communicating. E.g. when employees are lifting beds they may need to communicate with the patient.
Ensuring Confidentially
Staffs within a health and social care environment all follow a law (Data Protection act). This is to ensure that all personal data is kept safe, either locked in a secure place or locked on a secure computer. Staff need to make sure that they don’t breach confidently as someone could be listening in to the conversation. Nurses and doctors would have to inform the patient if a patient had an illness. If a patient had cancer the doctors would not inform the patient in any room where anyone may be able to hear, the patient may not want anyone to know of their diagnostic. If the doctor notified the patient with people in the room then this may have been taken as an offence and it would break the code of confidentially. To overcome this barrier staff have to make sure that patients