talk team uk
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Case Study ‘Talk Team UK’ is a London-based telephone banking company. The company has been performing badly for a long period of time. Its profit margin continues to fall and it has a large turnover of staff.
You have been hired for your business expertise. Your task is to identify current problems at the company and propose solutions that will motivate staff to stay at the company and perform their tasks effectively.
The following problems have been identified:
Most staff are paid £6.08 per hour (minimum wage)
Staff are often required to work overtime, but are not paid for this extra work
There are rumours amongst staff that some employees are on a higher salary than the rest of their team, even though they perform the same tasks as their colleagues and have been at the company for the same length of time
Staff must ‘clock in’ and ‘clock out’ every time they enter and exit the building. Failure to do so will result in a penalty fine
The company offers very little in the way of training.
Promotions are rare, with the company generally choosing to hire better-qualified candidates from outside the company for higher-level positions
The management rarely communicates with lower-level employees. Staff meetings are held once a year and employees have reported feeling ‘ignored’ and ‘undervalued’ during these meetings
There is a lack of team spirit. Some employees do not know the names of their colleagues
Question
Discuss changes you would make at ‘Talk Team UK’ in order to increase levels of job satisfaction at the company and motivate workers to perform their tasks effectively (1000 words approximately).
Case Study ‘Talk Team UK’ is a London-based telephone banking company. The company has been performing badly for a long period of time. Its profit margin continues to fall and it has a large turnover of staff.
You have been hired for your business expertise. Your task is to identify current problems at the company and propose solutions that will motivate staff to stay at the company and perform their tasks effectively.
The following problems have been identified:
Most staff are paid £6.08 per hour (minimum wage)
Staff are often required to work overtime, but are not paid for this extra work
There are rumours amongst staff that some employees are on a higher salary than the rest of their team, even though they perform the same tasks as their colleagues and have been at the company for the same length of time
Staff must ‘clock in’ and ‘clock out’ every time they enter and exit the building. Failure to do so will result in a penalty fine
The company offers very little in the way of training.
Promotions are rare, with the company generally choosing to hire better-qualified candidates from outside the company for higher-level positions
The management rarely communicates with lower-level employees. Staff meetings are held once a year and employees have reported feeling ‘ignored’ and ‘undervalued’ during these meetings
There is a lack of team spirit. Some employees do not know the names of their colleagues
Question
Discuss changes you would make at ‘Talk Team UK’ in order to increase levels of job satisfaction at the company and motivate workers to perform their tasks effectively (1000 words approximately).