Taj Tabahal Attack Research Paper

The Taj Mahal palace was under siege of a terrorist attack on the ill-fateful eve of 26th December 2008. The rampage that went on for a period of four days claimed as many as 160 lives, both Indian and foreigners. The attack exposed India’s vulnerability to terrorism. Taj Mumbai that stayed ablaze for almost two days and three nights now stands symbolic of the tragic events of that day.
During the attack on Taj Mumbai, a total of 31 people died and about 28 were injured. Post the attack the world became aware of what actually went inside the hotel. Employees of the hotel gained appreciation and affection from around the world for their unwavering dedication to duty, quick thinking and the desire to safeguard guests over personal safety. About
Taj Mumbai lobby now pays tribute to the victims of the attack by writing their names behind a walled-in waterfall. During the time the hotel was closed, all employees irrespective of what categories they belonged to were treated as present on the job. The salaries were sent through money order to all the staff. Relief assistance was provided to all those who were affected by the attack including those who died at the CST railway station – not to forget the street food vendors and paan shop owners. Psychological help was provided to employees to help tackle anxiety issues. Every employee was given a mentor who would provide a one-stop-clearance for any help the mentee required. The idea was to not hassle employees in unnecessary processes and policies. Ratan Tata personally visited each of the 80 families who were affected in some way or the other because of the attack. For the family of the deceased the compensation ranged from 36 to 85 lakhs in addition to the following
During any crisis most effective managers tend to maintain visibility in their organizations. In times of distress, employees need to be assured that the senior management views their problems as one of the company’s key concerns. Written mails and notes have their own place but an empathetic human voice communicates sincerity. If the voice is of a company leader, employees have all the more reason to believe that company fully stands by the promises and assurances made to them. Most people who are engulfed in a crisis want to be led by a senior and therefore need to fully trust that the senior is actually going to lead