Taj Mahal Palace, Operation Strategy

Powerful Essays
1. Critical review of overall operational management strategy

The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and are recognised as one of Asia's largest and finest hotel company. Incorporated by the founder of the Tata Group, Mr. Jamsetji N. Tata, the company opened its first property, The Taj Mahal Palace Hotel, Bombay in 1903. The Taj, a symbol of Indian hospitality, completed its centenary year in 2003.
Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East.
Spanning the length and breadth of the country, gracing important industrial towns and cities, beaches, hill stations, historical and pilgrim centres and wildlife destinations, each Taj hotel offers the luxury of service, the apogee of Indian hospitality, vantage locations, modern amenities and business facilities. IHCL operate in the luxury, premium, mid-market and value segments of the market.
Identifying threats is just the first step towards safeguarding the welfare of an
Organisation. Having an adept set of plans to counter those threats is equally
Important. At IHCL, robust management systems drive organizational agility
Through tracking of performance on critical business goals, reviewing changes0
In business environment and taking appropriate action. Business goals are
Derived from the strategic objectives of the balanced scorecard developed from
Inputs received at hotel and enterprise levels. Accountability is established
Through various systems and review processes that eliminate inefficiencies.
Action plans to address gaps emerging from surveillance audits.

1.1 CORPORATE STRATEGY

• Promote corporate citizenship.
• Encourage training and development of differently abled youth.
• Have the unique skill to develop raw potential into a

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