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Taj Case
26/11 Mumbai attack: HR practices converted ordinary Taj employees in...

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http://articles.economictimes.indiatimes.com/2011-11-24/news/3043760...

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Ratan Tata pays tribute to slain guests, employees of Taj

26/11 Mumbai attack: HR practices converted ordinary Taj employees into heroes

November 27, 2009

Saumya Bhattacharya, ET Bureau Nov 24, 2011, 10.17am IST

We were able to change an adversity into a favour: Indian...

Tags: Taj Mahal Palace Hotel

August 13, 2010

Taj Mahal Hotel: A time to heal
November 27, 2009

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ratan tata

NEW DELHI: In the weeks that followed 26/11 — the day on which rampaging terrorists killed some 150 people at 10 locations in South Mumbai, including 11 employees of the
Taj Mahal Palace hotel — Ratan Tata made visits to some of the bereaved families. The chief of the Tata group, which owns the Taj via group company Indian Hotels, met a woman who pointed to the garlanded figure of her late husband and said: "My children never realised their father was a hero." It took Tata by surprise, as he expected to encounter anger and sorrow.

The above anecdote is narrated by Rohit Deshpande, professor at Harvard Business School (HBS), who was interviewing Tata for a five-part video case study on crisis management at the Taj during 26/11. Deshpande started to teach the course at Harvard from October 2010. His students, especially non-Indians, were transfixed by the topic and were incredulous why employees were willing to give up their lives when they had
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