T-Mobile Network Outage Analysis

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The NOC Communications Team determines when an outage in T-Mobile network must be reported to the FCC and that Team is responsible for filing the FCC notification and reports. If an outage is FCC-reportable, a Customer Impact Message (CIM) is created. A reportable outage is the inability to complete a 911 call or provide location information to a PSAP or a Blocked Call condition where the user is on the T-Mobile network but unable to complete a call. Not all FCC reportable outages require a PSAP Notification. PSAP Notifications are sent whenever there is an FCC-reportable outage impacting 911 services directly or indirectly. These type of outages would include all blocked call and 911 network outages. Sympathy outages and non-911

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