School of Business
BCOM/275 Version 1
Business Communication and Critical Thinking
Puerto Rico Campus
Copyright © 2011 by University of Phoenix. All rights reserved.
This course introduces students to the foundations of communication in a business setting. Students will develop skills in critical thinking and decision making through the forms of written communication, including memos, emails, business letters, and reports. Other topics include communication ethics and cross-cultural communications, personal communication styles, solving organizational problems, and the evaluation of an organizations strategic direction.
Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents:
University policies: You must be logged into the student website to view this document.
Instructor policies: This document is posted in the Course Materials forum.
University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality.
Cheesebro, T., O’Connor, L., & Rios, F. (2010). Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall.
Moore, B. N., & Parker, R. (2009). Critical thinking (9th ed.). Boston, MA: McGraw-Hill.
All electronic materials are available on the student website.
Week One: The Communication Process
1.1 Explain the steps in the communication process.
1.2 Describe the roles of listening and responding in the communication process.
Read Ch. 1, 4 & 5 of Communicating in the Workplace.
Read Ch. 1 & 2 of Critical Thinking.
Read University of Phoenix Material: Communication Process
Review this week’s