Swot Analysis for Krispy Kreme

Topics: Hygiene, Customer service, Customer Pages: 4 (943 words) Published: November 26, 2008
Store Manager / Assistant Manager

Responsible for directing the daily operations of a single store. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within local community. As highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not.

Principal Duties and Responsibilities: Majority of duties performed, but not meant to be inclusive or to prevent other duties from being assigned.

• Responsible for professional growth & development of assistant managers, shift leaders and sales associates. • Responsible for assessing all store employees performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees. • Responsible for partnering with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance. • Responsible for monitoring performance/customer service and morale of store employees • Responsible for handling disciplinary action and terminations of store staff (when necessary) • Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints. • Responsible for coordinating monthly meeting with management team. • Attending monthly manager meetings.

• Provide ongoing training as needed regarding new products, promotions, policies etc. • Compliance with all federal, state and local labor laws. • Ensure store budget is met per district manager/franchisee • Ensure proper execution of new product introductions and marketing programs within store • Complete weekly food and paper inventory

• Complete DCP and other vendor orders...
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