Preview

Swot Analysis

Good Essays
Open Document
Open Document
830 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Swot Analysis
Safaricom Ltd. SWOT Analysis
Author’s name
Institution

Abstract
This paper expounds on results from a SWOT analysis of Safaricom Ltd, a leading mobile network company in Kenya. This basically describes a research conducted to determine the company’s achievements, limitations, opportunities and challenges. Brief information on the history, management and major undertakings of the company since it was started are among issues outlined in this paper in a bid to enhance better understanding of the company’s profile and the analysis of its performance. This paper solely focuses on the analysis that reveals what makes the company tick, what weaknesses it exhibits, as well as its opportunities and possible threats.

Introduction Safaricom Ltd. Is the largest and indisputably the most profitable mobile phone services provider in Kenya and the entire East African region. It was formed in 1997 under full ownership of Telkom Kenya. It was among the first companies to venture into the mobile telephony industry in Kenya, a technological advancement that was being gradually embraced by locals. In 2000, the largest telecommunications company in the world, Vodafone, acquired a massive 40% ownership stake of this young organization, and management was subsequently taken up by these United Kingdom’s industry giants. The company has since grown steadily and immensely and today it boasts a subscriber base of over 10 million, over 10000 employees and an astonishing turnover of over 600USD per annum. In a record time of less than 15 years of operations, Safaricom Ltd. has risen to a domineering position in the mobile services industry and notably the most profitable company in East Africa. This trend has been majorly attributed to the company’s creativity and reliable service provision throughout the years. (Adhengo, 2011)
Safaricom Ltd. SWOT Analysis
Strengths
Safaricom has emerged as a leader in its field of operations. The company’s mobile money transfer service,



References: Adhengo, B. (2011). Creativity in Kenya. North Carolina: Lulu. Githinji, P. (2010). Safaricom and the making of a Kenyan brand. The Standard Online: Standard Media Group. Reddick, C. (2010). Comparative E-Government. New York: Springer Zavoral, F. (2010). Networked Digital Technologies, Part 1. New York: Springer

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Swot Analysis

    • 330 Words
    • 2 Pages

    The organization that I have chosen to do my SWOT analysis on is the New Orleans Saints football team. They are among the most successful teams of this decade but not ranked very high as far as most lucrative organizations in the National Football League. They are currently ranked 23rd among the 30 active teams in the national football league. The organization was formed and became a professional football team in 1967. The team got its nickname due to its founding being on All Saints Day on November 1, 1967. The team initially one of the weaker franchises in the league. It didn’t win many games and struggled to sell out games. They have won one Super Bowl title, 5 Division Championships, and made only 9 playoff appearances in its 46 year existence. The ultimate goal of this organization is to win football games and generate revenue by selling tickets and merchandise.…

    • 330 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    SWOT Analysis

    • 1273 Words
    • 6 Pages

    Indiana University (IU) Health Paoli Hospital is a Critical Access Hospital in southern Indiana. IU Health Paoli serves a rural population and offers obstetrical (OB) services. The OB department offers an individualized family centered birthing setting. The hospital delivers around 130 babies annually. The mission of the OB department is to offer a personalized compassionate delivery of care and provide a quality outcome for mother and newborn. The staff on OB is all registered nurses (RN), certified in in-patient obstetrics and electronic fetal monitoring. All 14 staff members are neonatal resuscitation and advanced cardiac life support providers. 2 of the 14 RN’s are internationally board certified lactation consultants and have an 83% breastfeeding rate at discharge. Labor support offered is hydrotherapy, birthing ball, epidural and they also offer vaginal birth after cesarean. Six family practice physicians offer obstetrical services at the hospital and three of the physicians offer cesarean section services. The 2012 Annual statistics for the OB department reflected a primary cesarean rate of only 13% and no early elective deliveries prior to 39 weeks gestation. All RN’s and physicians are focused on quality, compassionate care and outcomes. All standards of care and core measures for OB care of followed and implemented to the fullest degree. The OB Nurse Director is very passionate about quality outcomes and staying patient centered with the delivery of care, decisions and policies. A special quality that all nurse’s and physicians possess on this unit is each patient, birth is a miracle. The opportunity to be present at this memorable time in each patient’s life is an honor not a job. The patient satisfaction scores and comments from NRCPicker® reflect this passion and commitment.…

    • 1273 Words
    • 6 Pages
    Better Essays
  • Better Essays

    swot analysis

    • 949 Words
    • 4 Pages

    The biggest strength of this company is the uniqueness of the product. Indeed, even if the company has a wide range of direct competitors (Skinny Dip, Fairy Secrets, Element Tree…) is 2 in 1 candle is still an uncommon product. The uniqueness of the product can attract the curiosity of prospect customers and therefore stay ahead of their competitors.…

    • 949 Words
    • 4 Pages
    Better Essays
  • Best Essays

    Swot Analysis

    • 2815 Words
    • 12 Pages

    I certify that I have read the assigned material on academic integrity and this paper is an original paper composed by me for this course. It has not been copied or closely paraphrased from any other source and has not been submitted as a whole, or in part, for credit in any other course at OU or any other educational institution. It has not been created or submitted for any other purpose such as a job assignment at my workplace or any other agency…

    • 2815 Words
    • 12 Pages
    Best Essays
  • Better Essays

    SWOT Analysis

    • 1510 Words
    • 7 Pages

    In this task, in result to a National Health Care Association being concerned about the shortage of nurses, I have a sample of 50 nurses degree of satisfaction in relation to work, pay and opportunities for promotion. This sample showed their degree of satisfaction on a scale from 0 to 100 from nurses from 3 different types of hospitals: Private, Veterans Administration and University. I have analysed this data to create results to better understand the current degree of job satisfaction amongst nurses and what hospitals have the best and worst job satisfaction in regard to each sector. I can then use my findings to gain a clear understanding of what the National Health Care Association can do to prevent a shortage of nurses for the future.…

    • 1510 Words
    • 7 Pages
    Better Essays
  • Powerful Essays

    The Harley-Davison motorcycle has been an American icon since the early 1900’s. They are known for producing high quality motorcycles and associated products; the company is renown for its customization of motorcycles. Distribution of Harley-Davidson motorcycles is accomplished through privately owned dealerships around the world. In addition, Harley-Davidson is also well known for their strong customer loyalty. This loyalty is shown through its various groups and organizations such as the Harley Owners Group (H.O.G.) in which they offer their members a variety of benefits. Some of the benefits include their H.O.G. mileage program, motorcycle events, museum events, H.O.G. magazine, Road Side Assistance and so much more. The Harley-Davidson motor company prides itself on providing the highest level of customer service to their customers in hopes of making them customers for life. The company is able to accomplish this by building strong relationships and providing an array of services to their new and long-term customers. These services include financing, factory tours, classes on how to ride a…

    • 6640 Words
    • 27 Pages
    Powerful Essays
  • Powerful Essays

    submitted to the Department of Hospitality and Tourism Management in accordance with the requirements for the Academy Profession degree under supervision of: Anna HammershøyNo. of characters: 43.740…

    • 7090 Words
    • 29 Pages
    Powerful Essays
  • Good Essays

    This report describes the Business model developed by African Communications Group (ACG) in Tanzania during the mid‐1990s, based on an analysis of the customers (WHO), the product offered (WHAT) and the ways used to get the market (HOW). Finally, the strategies and tactics adopted by the company are presented, showing how these tree elements converge in the same direction. By 1992, ACG bet for Tanzania, mainly because ACG was a young American company trying to develop a new market and this country doesn’t call the attention of the large telecom players. Tanzania had the highest backlog in Africa for telephone service, which was delivered by the State. With less than 80,000 telephone lines for a population of 27 million, the ratio of phones per person in the capital was around 1/100 and in rural areas 1/2,000. With an economy based on agriculture in rural areas, the main consumers of telephone services were the business people, who had to pay excessive fares. Even though the country presents several difficulties, the opportunity to develop a new platform of telecom services was interesting considering that by 1995, the demand for telephone services was 500,000 and the main public locations didn’t have phones. Furthermore, the demand for international calls (tourists, expatriates, business travellers) was considerable and unsatisfied. In addition, for other services as paging, ACG anticipated a base of 10,000 subscribers. In order to get this market, ACG considered an innovative pay phone system that didn’t require copper wire between outstations and ACG’s central platform; the use of wireless radio was a new concept that could be adapted to other markets and allowed ACG to operate on only one connection to TTCL, which operated the country’s wireline telephone system. ACG pay phones were…

    • 775 Words
    • 4 Pages
    Good Essays
  • Best Essays

    This paper provides an overview of telecommunications industry in Kenya and discusses how structure of the industry can affect the conduct of a firm within an industry and also explores how market structure and conduct of the firm affect the firm’s performance. It also offers some ideas regarding the future of the telecommunications sector in Kenya.…

    • 2596 Words
    • 11 Pages
    Best Essays
  • Powerful Essays

    Safaricom’s one of the present strategy is to build trust and loyalty among customers and giving them what they want is vital to the success in an increasingly competitive industry. There is a need to retain customers by offering differentiated products and services so that they recommend them to others. Customers want an overall better experience than they can get elsewhere. More access to mobile services and better network quality, more value for money, more convenient interactions and better customer service; all of these add up to an experience that makes customers smile.…

    • 1112 Words
    • 5 Pages
    Powerful Essays
  • Best Essays

    After a prolonged wait, finally, Bharti Airtel’s much awaited African Safari did start by acquiring Zain Africa. Mr Sunil Mittal and other experts believed that next telecom revolution would take place in a developing economy and that developing economy would be Africa. Bharti Airtel was determined to establish their presence in Africa and they were in negotiations with MTN Group Limited (Scaria, et al., 2010). However, after two rounds of strenuous negotiations, it did not succeed as Bharti Airtel believed that the structure presented by board of directors of MTN was completely unacceptable. But this did not stop Bharti Airtel’s ambition of moving in Africa they decided to select another Telecom African giant named Zain Africa. This time they made the offer so lucrative that Zain Africa could not deny (Mishra, et al., 2010).…

    • 4263 Words
    • 18 Pages
    Best Essays
  • Good Essays

    SAFARICOM CREDIT CARDS

    • 884 Words
    • 3 Pages

    Safaricom is a firm that which does its business within the base of pyramid segment to develop products which are affordable to all customers.eg safaricom offers okoa jahazi from Kshs 5 to Kshs 1000 such that all rich and poor people can access credit for communication at any price from kshs5 to Kshs 1000.…

    • 884 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    It is important to note that MTN and Vodacom were the first two early entrants into the mobile industry in 1994 (Duopoly), Cell C followed suite in 2001. Research has shown that prices to communicate in SA are abnormally high. Research ICT Africa has proven that the prices for communication charged by MTN and Vodacom are excessive when compared with the prices of similar operators elsewhere in Africa.…

    • 1099 Words
    • 6 Pages
    Satisfactory Essays
  • Good Essays

    M Pesa PESTE Analysis V2

    • 728 Words
    • 3 Pages

    Safaricom and Vodafone have maintained a strong relationship with the Central Bank of Kenya. The fact that the Kenyan government owns 35% of Safaricom has made it easier for regulations to be approved.…

    • 728 Words
    • 3 Pages
    Good Essays
  • Good Essays

    The South African mobile telecommunications market is characterized by three mobile network operators (Vodacom, MTN and Cell C) as well as a fourth mobile ‘virtual’ network operator (Virgin). Vodacom is the leading mobile service operator in South Africa. It generated revenue of US$ XXXX Billion in 2011 and is likely to be the leader in South African mobile Service market by 2015. Vodacom also has the largest mobile subscriber base in South Africa with XXXX Million Subscribers in 2011. In South African mobile service market MTN and Cell C are holding the second and third position with over US$ XXXX Billion and US$ XXXX Billion revenue in 2011 respectively. In terms of subscribers also MTN and Cell C are holding the second and Third spot respectively.…

    • 573 Words
    • 2 Pages
    Good Essays