Survey Questionnaire for MTCC of Maldives

Topics: Ferry, Ferries, Cable ferry Pages: 10 (867 words) Published: April 11, 2014
Ferry Survey Questionnaire

Dear passenger, we are conducting survey to find out your views of ferry services. Please take few minutes to complete this survey. The informations provided are highly confidential and will only be used for research purpose.

Ident: xx,xxx

Section A – General Information
(Please fill this section)

1. Which age group do you fall into?
Under 16
16 to 19
20 to 24
25 to 29
30 to 34
35 to 40
40 to 44
45 or over

2. Are you?
Male
Female

3. What is your total monthly income?
Less than MVR 5,000
MVR 5,000 – 9,000
MVR 9,001 – 13,000
MVR 13,001 – 17,000
MVR 17,001 – 21,000
MVR 21,001 and above

4. What is your average monthly expenditure?
Less than MVR 5,000
MVR 5,000 – 9,000
MVR 9,001 – 13,000
MVR 13,001 – 17,000
MVR 17,001 – 21,000
MVR 21,001 and above

5. How many dependence do you have?
No dependents
1 – 3 dependents
4 – 6 dependents
7 – 9 dependents
10 – 12 dependents
More than 12 dependents

Section B – Travelling Information

6. Which location do you most frequently travel in MTCC ferry? Male’ - Hulhumale’
Male’ - Vilingili
Male’ - Province (Alif Alif, Alif Dhaal and Vaavu Atoll)

7. How often do you travel in MTCC ferry services?
Twice or more a day
Daily
Weekends
Weekdays
Once a month
2 to 6 days a month
Over 6 days times a month
1 to 5 times a year
6 to 10 times a year
11 to 15 times a year
More than 15 times a year
Occasionally
Others (Please specify)………………………………………………………………………

Section D – Evaluation of Current Ferry Service
(Please fill this section)

8. How would you rate the following dimensions of the existing ferry service? (Please mark {✗} where appropriate)

Duration
Short
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----
----
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Long
Ticket Price
Low
----
----
----
----
----
----
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High
Quality of Service
Low
----
----
----
----
----
----
----
High

9. How much do you agree on the following statements about MTCC ferry service? (Please mark {✗} where appropriate). Strongly Agree = SA
Strongly Disagree = SD
Agree = A
Disagree = D
Neither Agree Nor Disagree = NE

SA
A
NE
D
SD
(a) Ferries are kept frequently
----
----
----
----
----
(b) Ferries are scheduled on time
----
----
----
----
----
(c) Medical facilities are available on time
----
----
----
----
----
(d) Appropriate equipments are used
----
----
----
----
----
(e) Safety measures are taken
----
----
----
----
----
(f) Seats are always available in the ferry
----
----
----
----
----
(g) Seats/seating arrangements are appropriate
----
----
----
----
----
(h) Ferry temperature is appropriate
----
----
----
----
----
(i) Ticketing system is convenient
----
----
----
----
----
(j) Ferries are kept clean (seats & floors)
----
----
----
----
----
(k) Ferry design is attractive
----
----
----
----
----
(l) Timetable informations are available
----
----
----
----
----
(m) Service changes are informed well and timely
----
----
----
----
----
(n) Overall I am satisfied with the ferry service
----
----
----
----
----

10. How would you rate the staff of MTCC ferry on the following attributes? (Please mark {✗} where appropriate – 1 being most positive and 5 being least positive)

1
2
3
4
5

Available
----
----
----
----
----
Not available
Friendly
----
----
----
----
----
Unfriendly
Helpful
----
----
----
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----
Unhelpful
Efficient
----
----
----
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Inefficient
Identifiable
----
----
----
----
----
Unidentifiable

11. The following are some of the problems faced by customers. Please rank the following problems in order of your concern. (Give a rank from 1 to 7 where 1 being the highest and 7 being the lowest of your concern).

Lack of safety facilities

Lack of medical...
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