Supervisor Application Research Paper

Audrey has been with Vroman’s for roughly a year and a half. In this time, I have seen her confidence grow exponentially. Several months ago, Audrey was promoted to Supervisor in the Card & Gift Department. In this time, she has done quite well. Audrey demonstrates considerable poise in all situations. She is well liked by both customers and employees, and has been able to establish friendly relationships, while still maintaining professional boundaries. A few days into her start as a Supervisor I had an unexpected family emergency, and had to leave work for a few weeks. Audrey had the disadvantage of taking over after having just been promoted without having any leadership experience or a manager to guide her. However, with the help of her
She has won the monthly jewelry contest numerous times in a row. I appreciate the skills that Audrey brings to the department. As a supervisor, I need Audrey to take them to the next level. Part of excellent customer service is making sure that the department is in top shape and presentable at all times. Over the holidays, a senior manager observed several large boxes under the tables in the department. When Audrey was asked about them she explained that they were “there because there was nowhere else to put them.” Having large boxes under the tables is unsightly and takes away from the overall ambiance that we are trying to convey to our customers – especially around the holidays. In the future, it would have been a better idea to put the boxes in one of the
Last year, she created a way to streamline the “product of the day” by having every department use identical small chalkboards and display them in visible locations. Staff and managers loved this idea and Audrey was praised for her ingenuity. Recently, Audrey thought of a new way to fix the constant issue of finding merchandise on the floor without a label. She noticed that the merchandise is often returned at the registers without labels, and then put in our go-backs bins. When we are doing go-backs, we sometimes miss that they do not have labels, and they end up back on the floor. Audrey solved this problem by creating a dedicated go-backs bin for non-labeled merchandise. Again, everyone loved this idea and the bin is quite full at the end of each day. I appreciate Audrey’s creativity and encourage her to continue to think outside of the box and come up with more ways to fix problems that she sees. Audrey has shown considerable skill in supervision and leadership. In the coming year, I need Audrey to use these skills to increase sales. One way that she can do this is improving her hand-selling skills and in turn, training staff to hand sell. Another way of increasing sales is encourage staff to write more shelf-talkers. Shelf-talkers are a great tool that we use to give customers a glimpse into our favorite books and products at the store. They are especially helpful for the customers who may not be comfortable asking