What was the project? * To deliver nine purpose-built --to house the regional control centres to replace the current 46 local control centres. * To deliver the computer equipment and systems to handle calls, mobilise fire engines (or other equipment) and manage incidents on a national basis. * To support Fire and Rescue Services’ business change, including preparing each Service for new operational processes and policies, staffing and ways of working.
Who did the project? * European Air and Defence Systems (EADS) (now Cassidian) * Previous Experience? * Relied mainly on subcontractors and had no direct experience of supplying emergency services. Why did it fail?