Summary of Management Chapter 15: Communication

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CHAPTER 15 - COMMUNICATION

15.1 • Communication : is the transfer and understanding of meaning. ➢ Transfer of meaning :if information or ideas have not been conveyed, communication hasnt taken place ➢ Understanding of meaning : the meaning must be imparted and understood so that communication can be succesful

• Interpersonal communication : betweeen two or more people • Organizational communication: which is all the patterns, networks, and systems of communication within an organization.

FUNCTIONS OF COMMUNICATIONS
1. Control : communication acts to control employee in several ways through the hierarchy within the company ->
2. Motivate: communication motivate employee by clarifying the employees what is to be done, how well they're doing, and what can be done to improve performance
3. Emotional expressions : through communications that takes place within the teamwork, employees can express their emotions of feelings and for fulfillment of social needs
4. Information : Communication provides the information needed to get things done in organizations

15.2 METHODS OF INTERPERSONAL COMMUNICATION

Elements of communication process

A. A purpose, a message to be conveyed must exist.
B. Passes betwen sender and receiver.
C. Then message is converted into symbolics (encoding) and passed by way of some medium (channel) to the receiver
D. Receiver translate the sender's message (decoding)
E. Result : transfer of meaning from one person to another

-noise : diturbances that interfere with the transmission, receipt, or feedback message
Ex: phonecalls, background sound of machinery or coworkers

12 QUESTIONS TO EVALUATE THE COMMUNICATION METHOD

1. Feedback : How quickly can the receiver respond to the message
2. Complexity capacity: Can the method effectively process complex message?
3. Breadth Potential : How many different messages can be transmitted using this method?
4. Confidentiality : can communicators be

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