Suggestions For Successful ICT Implementation Analysis
4.2 Suggestions for Successful ICT Implementation
The rapid proliferation and development of emerging technologies in the past years carries unlimited and huge opportunities to various industries. Technological change is one of the important strategic problems that needs to be addressed properly and effectively implementing new IT projects requires a deep understanding of the characteristics, nature and the role of technology in the company. The majority of the executives recognize the crucial role of technology in the airline operations and airline executives believes that technology is the top enabler in improving customer experience and airline’s overall performance. Thus, the lack of technology is perceived as the biggest obstacle to achieving the goals of the airlines. However, investing in new technologies is also perceived as expensive and sometimes not prioritized over improving business performance.
The airline industry highly depends on various IT infrastructure and services, however, many companies still struggle to make the right IT decisions and investments in order to leverage new IT trends – IoT, Cloud Computing, …show more content…
(2015) also outlines the activities to improve IT-business alignment as follows: (1) the commitment of senior management to IT planning, (2) CIO must not only focus and technological side but should also fully understand business operations, (3) CEO must understand both business and IT planning, (4) Create and understand shared corporate culture coupled with frequent, open and effective communication, (5) Links between business and IT plans should be made based on strategic, tactical, and operational strategies. In the article written by Dr. Jiang (2014) he states that end users, the IT department, and business decision makers all play vital roles in the success of new technology and without their participation and support, any new technology will ultimately face its failure before or after its implementation (Jiang,
The rapid proliferation and development of emerging technologies in the past years carries unlimited and huge opportunities to various industries. Technological change is one of the important strategic problems that needs to be addressed properly and effectively implementing new IT projects requires a deep understanding of the characteristics, nature and the role of technology in the company. The majority of the executives recognize the crucial role of technology in the airline operations and airline executives believes that technology is the top enabler in improving customer experience and airline’s overall performance. Thus, the lack of technology is perceived as the biggest obstacle to achieving the goals of the airlines. However, investing in new technologies is also perceived as expensive and sometimes not prioritized over improving business performance.
The airline industry highly depends on various IT infrastructure and services, however, many companies still struggle to make the right IT decisions and investments in order to leverage new IT trends – IoT, Cloud Computing, …show more content…
(2015) also outlines the activities to improve IT-business alignment as follows: (1) the commitment of senior management to IT planning, (2) CIO must not only focus and technological side but should also fully understand business operations, (3) CEO must understand both business and IT planning, (4) Create and understand shared corporate culture coupled with frequent, open and effective communication, (5) Links between business and IT plans should be made based on strategic, tactical, and operational strategies. In the article written by Dr. Jiang (2014) he states that end users, the IT department, and business decision makers all play vital roles in the success of new technology and without their participation and support, any new technology will ultimately face its failure before or after its implementation (Jiang,