Styles Of Listening
CHAPTER ONE
Definition
Listening is:
Taking in information from speakers, other people or ourselves, while remaining nonjudgmental and emphatic.
Providing limited, but encouraging, input to the talker’s response, carrying the person’s idea one step forward.
Relationships
Listening is a way to acknowledge someone.
It increases self-esteem.
Acknowledgement is a basic, universal human need.
Listening is a potent force for reducing stress.
True listening builds teamwork, trust and a sense of belonging to a group.
Emphatic listening encourages honesty, understanding and feeling of security.
Listening also encourages people to feel self-confident.
It is not giving advice.
Self Awareness
Listening to what we say and how we say it.
Statement that we make ourselves reflects our own self-concept, our thought patterns, and our belief systems.
“I can’t handle angry people”
“Someday I’m going to find time to get organized”
“I’m not very artistic”
Self awareness grows as we discover how we communicate with others.
Listening to yourself is a step toward professional growth and development.
Professional Development and Success
When two individual exchange ideas, a mutual respect and trust developed, along with a solution to the technical problem.
For example: A manager who listens and encourages employee growth and career development.
Parents who discuss matters with children pertaining their future.
Listening and Interpersonal Power
Listening skills can be used to take charge of situations and influence their outcome.
It can reduce stress and tension as it acts as a medium to vent negative feelings that led to a positive outcome.
Defensive listening is a major barrier to efficient communication and problem solving because it perpetuates non-listening and an argumentative atmosphere.
Conversely, true listening promotes cooperation.
It assumes the other person worth, dignity, and something to offer.
Listening to others gives the
Definition
Listening is:
Taking in information from speakers, other people or ourselves, while remaining nonjudgmental and emphatic.
Providing limited, but encouraging, input to the talker’s response, carrying the person’s idea one step forward.
Relationships
Listening is a way to acknowledge someone.
It increases self-esteem.
Acknowledgement is a basic, universal human need.
Listening is a potent force for reducing stress.
True listening builds teamwork, trust and a sense of belonging to a group.
Emphatic listening encourages honesty, understanding and feeling of security.
Listening also encourages people to feel self-confident.
It is not giving advice.
Self Awareness
Listening to what we say and how we say it.
Statement that we make ourselves reflects our own self-concept, our thought patterns, and our belief systems.
“I can’t handle angry people”
“Someday I’m going to find time to get organized”
“I’m not very artistic”
Self awareness grows as we discover how we communicate with others.
Listening to yourself is a step toward professional growth and development.
Professional Development and Success
When two individual exchange ideas, a mutual respect and trust developed, along with a solution to the technical problem.
For example: A manager who listens and encourages employee growth and career development.
Parents who discuss matters with children pertaining their future.
Listening and Interpersonal Power
Listening skills can be used to take charge of situations and influence their outcome.
It can reduce stress and tension as it acts as a medium to vent negative feelings that led to a positive outcome.
Defensive listening is a major barrier to efficient communication and problem solving because it perpetuates non-listening and an argumentative atmosphere.
Conversely, true listening promotes cooperation.
It assumes the other person worth, dignity, and something to offer.
Listening to others gives the