Study of Job Satisfaction at Infosys and Its Implications for Motivating Employees at Infosys

Topics: Job satisfaction, Motivation, Employment Pages: 18 (4093 words) Published: February 5, 2013
Study of Job Satisfaction at Infosys And Its Implications for Motivating Employees at Infosys DeeptiVedala
Project Management
(Major Project)
M.Pharm (Pharmaceutics) + MBA Trimester II

The main aim of the study is to determine the job satisfaction of employees in Infosys. It includes determining various parameters that influence job satisfaction and also the present level of satisfaction of the employees. To understand employees perceptions about the job and come up with recommendations for the company to improve the level of job satisfaction. The method used to perform the study was a Job Satisfaction Questionnaire. The questionnaire consisted of various sections like personal details, working conditions related questions, salary and promotion opportunities related questions, work relationships and skills and abilities related questions and questions on role performed. The questionnaire was circulated in various project teams at Infosys and also the respondents belonged to various designations. The findings were that employees at Infosys valued work relationships and healthy working conditions the most when it came to job satisfaction. Closely followed were salary, other benefits and opportunities to learn new skills. Regarding working conditions the employees were satisfied with the number of hours spent at office, current location, sick and paid leaves but were dissatisfied with the flexibility at the job. Regarding salary and opportunities for promotion the employees were dissatisfied, however on the parameters of job security, other benefits and recognition for work the employees were satisfied. The results observed suggested that the company should look towards building a long term relationships with the employees by rewarding the deserving employees and providing them with the compensation that is as per industry standards. Surveys should be conducted to understand what is most important to the employees and where the company is lacking in building a healthy relationship with its employees.

Key Words:Job Satisfaction, Infosys, Satisfaction, Dissatisfaction, Motivation


Importance of Job Satisfaction:
Beyond the research literature and studies, job satisfaction is also important in everyday life. Organisations have significant effects on the people who work for them and some of those effects are reflected in how people feel about their work. This makes job satisfaction an issue of substantial importance for both employers and employees. As many studies suggest, employers benefit from satisfied employees as they are more likely to profit from lower staff turnover and higher productivity if their employees experience a high level of job satisfaction. However, employees should also ‘be happy in their work, given the amount of time they have to devote to it throughout their working lives’ (Nguyen, Taylor and Bradley, 2003a). Investigated by several disciplines such as psychology, sociology, economics and managementsciences, job satisfaction is a frequently studied subject in work and organizational literature.This is mainly due to the fact that many experts believe that job satisfaction trends can affectlabor market behavior and influence work productivity, work effort, employee absenteeism andstaff turnover. Moreover, job satisfaction is considered a strong predictor of overall individualwell-being, as well as a good predictor of intentions or decisions of employees to leave a job. Job satisfaction describes how content an individual is with his or her job. There are a variety of factors that can influence a person’s level of job satisfaction. Some of these factors include the level of pay and benefits, the perceived fairness to the promotion system within a company, the quality of the working conditions, leadership and social relationships and the job itself. Job satisfaction has also been defined as a pleasurable...

References: 1. Job Satisfaction Survey, Volume 3, Edition 5, Absolute Advantage, Published by WELCO (Wellness Council of America).
2. Measuring job Satisfaction In Surveys- Comparative Analytical Report,
3. Meyer, J. P., Becker, T. E., &Vandenberghe, C. (2004). Employee commitment andmotivation: A conceptual analysis and integrative model. Journal of Applied Psychology,89, 991-1007
4. Prasad L.M. (2002).OrganizationalBehavior: New Delhi: Sultan Chand &Sons Publishers.
5. Riaz, Adnan.,&Ramay, Muhammad. (2010). Antecedents of Job satisfaction-A study oftelecom sector. Perspectives of Innovations, Economics and Business, Vol.4, 66-73.
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