Study Guides
SMD - Delegation To Become An Effective Manager
Assessment In Progress
1) The best definition of Delegation is: Deciding who does what in the store Assigning responsibility for a task to another individual Making sure everyone has a balanced and even workload Completing tasks on time, correctly, and efficiently
2) A challenge that many new managers experience is: Letting go of certain tasks and trusting others to complete them properly Finding enough people to complete the tasks needed Deciding which colleague has the capability to complete a task Ensuring that delegation happens in a careful and thoughtful manner
3) The connection between effective delegation and colleague engagement is: Colleagues who receive feedback, are confident in their work, and have the chance to improve their skills tend to be more engaged Colleagues who see delegation happen in the store understand the inner workings of the organization When delegation happens effectively, all of the work gets done in a timely manner and everyone feels more engaged Colleagues who complete challenging delegated tasks tend to be more engaged than colleagues who don't get challenging tasks to complete on a regular basis
4) The D in the DIIFF model stands for: Delegate Direct Determine Differentiate
5) The two "I's" in the DIIFF model stand for: Identify and Instruct Identify and Interact Instruct and Inspire Integrate and Identify
6) The two "F's" in the DIIFF model stand for: Follow through and Forget Follow the directions and Feedback Follow Up and Provide Feedback Consructive Feedback and Appreciative Feedback
7) Low complexity, low impact items are: Very complex and take time to learn Relatively easy to perform and the impact is fairly low to the business Fairly complex, but low impact to the business Easy to perform and highly impactful to the business
8)
Assessment In Progress
1) The best definition of Delegation is: Deciding who does what in the store Assigning responsibility for a task to another individual Making sure everyone has a balanced and even workload Completing tasks on time, correctly, and efficiently
2) A challenge that many new managers experience is: Letting go of certain tasks and trusting others to complete them properly Finding enough people to complete the tasks needed Deciding which colleague has the capability to complete a task Ensuring that delegation happens in a careful and thoughtful manner
3) The connection between effective delegation and colleague engagement is: Colleagues who receive feedback, are confident in their work, and have the chance to improve their skills tend to be more engaged Colleagues who see delegation happen in the store understand the inner workings of the organization When delegation happens effectively, all of the work gets done in a timely manner and everyone feels more engaged Colleagues who complete challenging delegated tasks tend to be more engaged than colleagues who don't get challenging tasks to complete on a regular basis
4) The D in the DIIFF model stands for: Delegate Direct Determine Differentiate
5) The two "I's" in the DIIFF model stand for: Identify and Instruct Identify and Interact Instruct and Inspire Integrate and Identify
6) The two "F's" in the DIIFF model stand for: Follow through and Forget Follow the directions and Feedback Follow Up and Provide Feedback Consructive Feedback and Appreciative Feedback
7) Low complexity, low impact items are: Very complex and take time to learn Relatively easy to perform and the impact is fairly low to the business Fairly complex, but low impact to the business Easy to perform and highly impactful to the business
8)