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Chapter 4

Ethical and Social Issues in Information Systems
LEARNING OBJECTIVESS
After reading this chapter, you will be able to answer the following questions:
1. What ethical, social, and political issues are raised by information systems? What specific principles for conduct can be used to guide ethical decisions? Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? How have information systems affected everyday life?

CHAPTER OUTLINE
4.1 UNDERSTANDING ETHICAL AND SOCIAL ISSUES RELATED TO SYSTEMS A Model for Thinking About Ethical, Social, and Political Issues Five Moral Dimensions of the Information Age Key Technology Trends that Raise Ethical Issues ETHICS IN AN INFORMATION SOCIETY Basic Concepts: Responsibility, Accountability, and Liability Ethical Analysis Candidate Ethical Principles Professional Codes of Conduct Some Real-World Ethical Dilemmas THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age Property Rights: Intellectual Property Accountability, Liability, and Control System Quality: Data Quality and System Errors Quality of Life: Equity, Access, and Boundaries HANDS-ON MIS PROJECTS Management Decision Problems Achieving Operational Excellence: Creating a Simple Blog Improving Decision Making: Using Internet Newsgroups for Online Market Research

4.2

2.

3.

4.3

4.

4.4

Interactive Sessions:
The Perils of Texting Too Much Technology?

LEARNING TRACK MODULES Developing a Corporate Code of Ethics for Information Systems Creating a Web Page

BEHAVIORAL TARGETING AND YOUR PRIVACY: YOU’RE THE TARGET ver get the feeling somebody is trailing you on the Web, watching your every click? Wonder why you start seeing display ads and pop-ups just after you’ve been scouring the Web for a car, a dress, or cosmetic product? Well, you’re right: your behavior is being tracked, and you are

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