Structured Report Rob

Introduction

In this report I will give an overview on the business administration sector in particular the role of a receptionist which will include:

Duties of a receptionist
History of the receptionist sector
Qualifications required to become a receptionist
Responsibilities of a receptionist
Pay and working conditions
My work placement
Personal qualities of a receptionist
Job specifications for a receptionist
Daily routine of a receptionist
Internal factors affecting a business
External factors affecting a business
Employment opportunities for a receptionist

Duties of a Receptionist

The Receptionist is responsible for providing secretarial, clerical and administrative support in order to ensure that the office is ran smoothly and efficiently.
A front of office receptionist is normally the first contact a customer encounters at a company. They are not only the person who greets visitors as they arrive at the location, but also provides the first voice people hear on the phone when they make contact by telephone. Their demeanour is often considered the most important impression a client or customer observes, as it is often a lasting one.
A front desk receptionist can normally be found working at any type of company in which there is a greeting or welcoming area through which visitors pass.
A person in this position is normally expected to perform a wide variety of tasks besides greeting people. They are generally expected to handle written correspondence, schedule appointments, compile reports and keep the office neat and smoothly running.
If the company has multiple employees, the front desk receptionist may be required to discreetly maintain personal files on them regarding attendance and performance reviews.
A good knowledge of computer and telecommunications systems is normally required for this position. Maintaining contact with employees, clients, customers and vendors is a common part of the receptionist’s job and being able to send