Strategic Quality and Systems Management

Contents
SI.No. Task Page No.
1. Executive Summary
Introduction 3
3
2. Task 1
(AC :1.a)
(AC :1.b) 4
4
6
3. Task 2
(AC :2.a)
(AC :2.b) 7
7
8

4. Task 3
(AC :3.a)
(AC :3.b)
(AC :3.c)
(AC :3.d) 9
9
11
13
14
5. Task4
(AC :4.a)
(AC :4.b) 16
16
17
6. Task 5
(AC :5.a)
(AC :5.b) 19
19
20
7. Conclusion 21

8 Bibliography 21

Executive summary:
Through this report we will understand the important role of effective operations and quality management systems in determining the organizational success and effectiveness. We’ll also see how these two systems helps an organization to achieve their strategic objectives and goals. This report will also pave the light on the effectiveness of operations management and quality systems management with respect to a relevant quality change in an organization, in fair details.
Introduction:
Operations management is very importance in managing every operations in an organization. Operations refers to production, controlling, manufacturing of products and services, delivering them, etc. Operations management of an organization always aims at improvement of operations and addition of activities with great values, in to several specific techniques. It is not merely focusssing on the production and assembling of products in an organization, but it will take concern about each of the strategic business units in an organization, whether it is large or small. Quality management deals with determining and improving the quality of the operations, products and services, in an organization.Through operations and quality management, the value and the reputation of an organization will enhnace. (Pfeifer, 2002).
For analyzing these concepts in an organization’s scenario, I am choosing The Ford Motor Company, one among the three leading automotive manufacturing company in United States of America. It was founded by Henry Ford in 1903, in Michigan. (Cotteleer, 1997).By the end of

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