Strategic Quality and System Management

TASK 1

1. A) Organisational Objectives are new targets and aims which are set up by the top management to achieve in the future. They can be helpful to control and motivate staff and give them a vision and direction. All the decisions made within the organisation should be in accordance with the objectives. Various different factors are involved in setting up organisation’s objectives. i.e. Nature of business, stakeholders etc.

It can be described as below: -
Vision

Mission

Aims

Strategic Objectives

Tactical Objectives

Importance of Objectives  Give clear vision or direction
 Make staff more determined and united
 Encouragement for strategic thinking
 Bring more efficiency and better performance
 Keep staff up to date
 More productivity
 Staff motivation

All these are some of the benefits which are only possible by making new plans and setting up new objectives.

Data source: http://www.scribd.com/doc/36615783/1-3-Organisational-Objectives

1. B)

Organisational Processes means a set of valuable activities which are designed to achieve organisational targets and objectives. Processes include decisions, resources, tasks, activities and responsibilities given to everyone within the organisation. A process includes all the activities from beginning to the end up and shows all the inputs and outputs of that process.
Businesses need to monitor, review, alter and streamline processes continually in order to remain competitive. Processes must be result-oriented showing satisfaction of the client or end user. When planning a task make sure you finish all the possible loop holes which may cause a process to be less effective or under perform. Processes should be practically applicable and possibly easy to follow to get maximum result out of them.

Data source: http://asifjmir.wordpress.com/2009/05/18/key-organizational-processes/

1. C)

Strategic management is a field that deals with the major intended and