Strategic Plan Iii Balanced Scorecard

Topics: Strategic management, Customer service, Management Pages: 2 (603 words) Published: February 6, 2011
Strategic Plan, Part III: Balanced Scorecard

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Strategic Plan, Part III: Balanced Scorecard

The objectives for are derived from the mission statement together with our company aim to provide our clients and their customers with the most flexible and effective customer relations services and protecting the relationship between a recognizable brand name and the customers that are served. The mission statement clearly outlines what is important to our clients, their customers and lastly what is most important to LLC. A satisfied customer is paramount to the success of our clients. This objective is only achieved by the professionalism, caring and the understanding by the call center agents that we are the first line of customer interaction that represents the client company. Our position in the process must leave a desirable first impression upon the client customers. Our management team grasp of a body of knowledge pertaining to the call center industry will continue to nurture a work-force that is being primed to provide impeccable customer relations services to an expanded field consisting of retailers in every industry of service.

The role of the call center is growing in the service industry. Our vision statement recognizes the position of call centers as technological advances are made to deliver superb customer service relations. Technology will be the deciding factor in achieving objectives. The larger customer relations firms are poised to continue out-sourcing their services which leaves a void for customer service relations opportunities in the United States. Our vision to continue to grow our work-at-home program is a strategic measure and a competitive advantage that we feel will continue to set us apart from the competition. The overall logistics of the work-at-home program must be modified to ensure the success of the candidates that desire to service client customers from home. This program is a key objective to future...

References: Pearce, J. A., & Robinson Jr., R. B. (2009). Strategic management : formulation,
implementation, and control. [University of Phoenix Custom Edition e-Text]. NewYork,
NweYork: The McGraw-Hill Companies,. Retrieved February1, 2011 from ,
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