Strategic Management
Province of British Columbia
Enterprise Content
Management Strategy
Defining the Government “Content
Ecosystem”
Version 2.0
Office of the CIO
ii | P a g e
ECM Strategy
Office of the CIO
ECM Strategy
Foreword
Driven by the need to control the content chaos that pervades local drives, file shares, email systems and document stores, organizations large and small are looking to impose order through Content Management. There are two types of content – structured and unstructured.
Unstructured content includes: email, PowerPoint presentations, images, videos, audio recordings, documents, records and other files. This document focuses on unstructured content. Up to 80% of an organization’s information typically takes the form of unstructured content.
Managing this volume of unstructured content is challenging but necessary to comply with regulatory requirements and having the potential for significant productivity gains. For example:
There are substantial risks and liabilities related to not being able to produce relevant documents, or retaining documents that are no longer required, e.g. Carrier Lumber
Judgment against the province for $75 million.
“White-collar workers will spend anywhere from 30 to 40 percent of their time this year managing documents, up from 20 percent of their time in 1997.” So using a count of 30,000 employees with an average $50,000 salary, a low end 30% time commitment would mean that the province could be nominally investing $450 million annual to manage content.
There have been numerous Content Management (CM) efforts within the BC government but they have been siloed, solving specific business needs but never allowing content to be found and reused in other business areas.
“Companies need to share content to help employees reuse instead of reinventing the wheel, and to help them find information and knowledge locked inside different Content
Management systems across an enterprise. We must
Enterprise Content
Management Strategy
Defining the Government “Content
Ecosystem”
Version 2.0
Office of the CIO
ii | P a g e
ECM Strategy
Office of the CIO
ECM Strategy
Foreword
Driven by the need to control the content chaos that pervades local drives, file shares, email systems and document stores, organizations large and small are looking to impose order through Content Management. There are two types of content – structured and unstructured.
Unstructured content includes: email, PowerPoint presentations, images, videos, audio recordings, documents, records and other files. This document focuses on unstructured content. Up to 80% of an organization’s information typically takes the form of unstructured content.
Managing this volume of unstructured content is challenging but necessary to comply with regulatory requirements and having the potential for significant productivity gains. For example:
There are substantial risks and liabilities related to not being able to produce relevant documents, or retaining documents that are no longer required, e.g. Carrier Lumber
Judgment against the province for $75 million.
“White-collar workers will spend anywhere from 30 to 40 percent of their time this year managing documents, up from 20 percent of their time in 1997.” So using a count of 30,000 employees with an average $50,000 salary, a low end 30% time commitment would mean that the province could be nominally investing $450 million annual to manage content.
There have been numerous Content Management (CM) efforts within the BC government but they have been siloed, solving specific business needs but never allowing content to be found and reused in other business areas.
“Companies need to share content to help employees reuse instead of reinventing the wheel, and to help them find information and knowledge locked inside different Content
Management systems across an enterprise. We must