Strategic Management
TERM PAPER
Course Title: Strategic Management
Course code: IB-401
Submitted to:
Dr. Md. Abu Hossain Siddique
Professor
Department of International Business
Faculty of Business Studies
University Of Dhaka Submitted by: H. M. Rubayyiat Quayyum Roll no: 1-254 Batch no: BBA 15th (IB-2nd) Dept. of International Business Faculty of Business Studies University of Dhaka Date of Submission: 17/11/2012
Term Paper on Total Quality Management &
Core Process Reengineering
Letter of Transmittal 17/11/2012 Dr. Md. Abu Hossain Siddique
Professor
Department of International Business
University of Dhaka
Sub: Submission of term paper on TQM & CPR.
Dear Sir,
I, the undersigned student was assigned to prepare a term paper on “Total Quality Management (TQM) & Core Process Reengineering (CPR)”. I have prepared this paper. In preparing this paper, I have followed your guidelines. As per your direction, I have added a lot of information of the mentioned topic. From this report, I have achieved a lot of basic knowledge and I think that it will help me a lot in my future career.
I sincerely hope this report will fulfill the requirements suggested by you under the course “Strategic Management”. I truly appreciated this paper. I hope it will be accepted by you.
Sincerely yours,
H. M. Rubayyiat Quayyum
"TQM & CPR”
1. Executive Summary The main purpose of this paper is to explain the ideas of total quality management (TQM) and core process reengineering (CPR). Starting with the definition of TQM, we will go through the practices, characteristics, and potential benefits of TQM. Next, we will see the concepts and philosophies, key elements, various models, processes, and different tools of TQM. After that, we will have a look at the CPR. We will try to explore the background, related debates and assorted tools and
Course Title: Strategic Management
Course code: IB-401
Submitted to:
Dr. Md. Abu Hossain Siddique
Professor
Department of International Business
Faculty of Business Studies
University Of Dhaka Submitted by: H. M. Rubayyiat Quayyum Roll no: 1-254 Batch no: BBA 15th (IB-2nd) Dept. of International Business Faculty of Business Studies University of Dhaka Date of Submission: 17/11/2012
Term Paper on Total Quality Management &
Core Process Reengineering
Letter of Transmittal 17/11/2012 Dr. Md. Abu Hossain Siddique
Professor
Department of International Business
University of Dhaka
Sub: Submission of term paper on TQM & CPR.
Dear Sir,
I, the undersigned student was assigned to prepare a term paper on “Total Quality Management (TQM) & Core Process Reengineering (CPR)”. I have prepared this paper. In preparing this paper, I have followed your guidelines. As per your direction, I have added a lot of information of the mentioned topic. From this report, I have achieved a lot of basic knowledge and I think that it will help me a lot in my future career.
I sincerely hope this report will fulfill the requirements suggested by you under the course “Strategic Management”. I truly appreciated this paper. I hope it will be accepted by you.
Sincerely yours,
H. M. Rubayyiat Quayyum
"TQM & CPR”
1. Executive Summary The main purpose of this paper is to explain the ideas of total quality management (TQM) and core process reengineering (CPR). Starting with the definition of TQM, we will go through the practices, characteristics, and potential benefits of TQM. Next, we will see the concepts and philosophies, key elements, various models, processes, and different tools of TQM. After that, we will have a look at the CPR. We will try to explore the background, related debates and assorted tools and
References: Davenport, T.H. (1995), ``Business process reengineering: where it’s been, where it’s going’’, in Grover, V Davidson, W.H. (1993), ``Beyond re-engineering: the three phases of business transformation’’, IBMSystems Journal, pp Earl, M.J. (1994), ``The new and old of business process redesign’’, Journal of Strategic Information Systems, pp Harkness, W.L., Kettinger, W.J. and Segars, A.H. (1996), ``Sustaining process improvement and innovation in the information systems function: lessons of the Bose Corporation’’, MIS Hammer, M. (1990), ``Reengineering work: don’t automate, obliterate’’, Harvard Business Review, July-August, pp Hammer, M. and Champy, C. (1993), Reengineering the Corporation: A Manifesto for Business Revolution, Harper Business,New York,NY. Kettinger, W.J. and Grover, V. (Summer 1995), ``Toward a theory of business process change’’, Journal of Management Information Systems, pp Kettinger, W.J., Teng, J.T.C. and Guha, S. (March 1997), ``Business process change: a study of methodologies, techniques, and tools’’,MIS Quarterly, pp