Steve

Chapter 13

Building Systems

True-False Questions

| |The most common form of IT-enabled organizational change is automation. |
| | |
| |Answer: True Difficulty: Medium Reference: p. 514 |
| |Failure to address properly the organizational changes surrounding the introduction of a new system can cause the demise of |
| |an otherwise good system. |
| | |
| |Answer: True Difficulty: Medium Reference: p. 515 |
| |Rationalization of procedures describes a radical rethinking of the business models. |
| | |
| |Answer: False Difficulty: Medium Reference: p. 515 |
| |All business processes are composed of a flow of goods and services. |
| | |
| |Answer: True Difficulty: Medium Reference: p. 520 |
| |TQM describes the measurement of