A public service is a service that is funded by the government or by donations to help the government deliver its actions as effectively as possible. There are two types of public services they are statutory and non-statutory services. The difference between a statutory and a non-statutory service is that a statutory service is paid by tax payers, funded by the government and is set up by the law. They are usually uniformed and highly professional an example would be the Emergency Services and the Armed Forces. A non-statutory service is a service that doesn’t receive a lot of government funding so they are paid by members or the public as they are registered as charities, they are set up by individuals and not parliament and unlike statutory services they have smaller employers and are run by volunteers an example is the RSPCA and St John’s Ambulance. Both public services are needed because statutory services help give the public a sense of national security and to keep order and non-statutory services are needed to ensure safety to victims of incidents and to help the statutory services concentrate on what they need to do to resolve the issue. The public services value diversity as it brings with it the chance to understand the community not only in the UK but overseas as it provides the forces with additional skills and strengths like foreign languages, cultural and religious knowledge. Public services need to understand the different religions, ethnic groups, gender and age diversity as it can have a huge effect on their day to day operations. To do this certain acts have been put into place to keep the treating of all ethnic groups equal from the public services certain acts like the Police and Criminal Evidence Act 1984 ensures that police officers don’t search the public based on their ethnic group or age but through their genuine suspicions of wrong doing, other acts have been put in place to assure that the recruiting of members of the public is not prejudiced an example is the Race Relations Act 1976 and amendment 2000 ensures that discrimination of race, colour, nationality or ethnic origin will not affect the position or the decision of the recruitment but in promotion and training. (Public Services level 3 book 1)
The armed forces are part of the main public services that assist the government in developing and defending the country. An example is the Royal Navy; they are responsible for humanitarian operations which involve restoring infrastructures, providing aid and support to lost children and the wounded. This service helps citizens not only in the UK when natural or man-made disasters occur but overseas in an example is in Asia when the tsunami hit in 2004 were the HMS Chatman carried out welcome relief work and humanitarian aid. Another example of armed forces is the British Army. They help out with natural disasters like flooding; they not only help during and after but they have been working with the Environmental Agency to access thousands of flood prevention places across England. The inspection work came about as part of Operation PITCHPOLE; a Military Aid to Civilian Authorities programme, which began after the flooding that hit many parts of the country earlier this year. (Army website news) Public services that work closer to home are the emergency services. An example is the police force that helps citizens with everyday life; they have Police Community Support Officers who visibly patrol the streets as part of an effective crime warning system. They are also committed to involving communities in the prevention and reduction of crime and anti-social behaviour. The police service have also started a “citizen focus unit which is where the police engage with the residents of Wiltshire to establish the issues that matter to you and how we can adapt our service to meet your needs”. (Wiltshire police website) The police have an equality scheme “Wiltshire Police will eliminate unlawful...
Public Services Level 3 Book 1 Debra Gray, Tracey Lilley and John Vause pages 84, 85, 95, 96
RESOURCE BOOK 2011
BTEC Level 2 Diploma in Public Services
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