I, Okello John Paul declare that this research proposal is my original work and it has never been submitted before for any award or published at any university or any institution of higher learning. Signature …………………………………
This is to certify that this research proposal was developed under my guidance and it is now ready for submission to the Faculty of Business and Development Studies. Signed: ……………………………….. Date ……………………………………… DR.MSHILLA MAGHANGA
I dedicate this report to my parents Mr.Okello Odor Joseph and the Late Mrs.Abejja Betty.
It was immense effort amidst numerous challenges that I managed to accomplish this study and submitted the results to Gulu University as a partial fulfillment of the numerous requirements for the award of Bachelor of Business Administration of Gulu University. Therefore I would like to express my sincere appreciation to my supervisor Dr. Mshilla Maghanga for his support, constructive ideas and correction in the report. I thank him for being available any time when ever I needed assistance. I would also like to appreciate the efforts my uncles Mr. Ochen Christopher and Mr. Auma Darious plus my family members Esther, Florence, Ben, Fiona, Nilla, and Nisha for their support may the almighty God continue blessing the work of their hands. I would also like to appreciate the efforts of my Friends:Bithum P.Stephen M,Oscar,Emmanuel, Dison,Samuel M,Maleozs,Juma,Junior,Paul,Herbat,Bella,Eunice,Pius and others whom i have not mentioned. Thanks lord for being a good parent, provider of my needs and guiding me all kinds of difficulty’s during the course.
TABLE OF CONTENTS
TABLE OF CONTENTS
LIST OF TABLES
LIST OF FIGURES.
1.0 General introduction
1.1 Background Information.
1.2 Area of study.
1.2.1 Historical information.
1.3 Statement of the problem.
1.4 Purpose of the study.
1.5 Specific objectives
1.6 Research questions.
1.7 Scope of the study.
1.7.1 Geographical scope.
1.7.2 Content scope
1.7.3 Time scope.
1.8 Significance of the study.
2.1 Operational risk management.
2.2 Types of operational risk management.
2.3 The processes involved in operational risk management.
8 2.3.1 Hazard identification.
2.3.2 Risk evaluation.
2.3.3 The analysis of the risk control measures
2.3.4 The control decisions
2.3.5 The risk control implementation
2.3.6 The surveillance and monitoring
2.4 Strategies/ Approach to managing operational risks in Stanbic bank.
9 2.5 Profitability performance of Stanbic Bank .
2.5.1. Return on Equity
2.5.2. Return on Assets.
2.5.3. Leverage Multiplier.
2.5.4. The profit rate.
2.5.5. The margin of assets utilization.
2.5.6. Margin Profit.
2.5.7. The profitability concept
2.6 Operational Risk management and profitability performance.
13 2.7 Conclusion.
3.1 Research design.
3.2 Study Area
3.3 Study Population
3.4 Sample Size determination and justification
3.5 Sampling procedure
3.6 Data collection Methods
3.7 Ethical Considerations
3.8 Data Analysis:
3.9 Limitations to the study.
PRESENTATION AND DISCUSSION OF FINDINGS
4.1 Findings on personal data of the respondents
4.1.1 Gender ratio
4.1.2 Age of the respondents
4.1.3 Length of time worked by different employees
4.1.4 Educational level...
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