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Stakeholders
A stakeholder is a person, group or organization that has interest or concern in an organization. Stakeholders can affect or be affected by the organization’s actions, objectives and policies. There is two different types of stake holders, these are internal and external. Internal stakeholders are people who are on the inside of the business that already serve the organisation, these include staff, managers, board members etc. external stakeholders are from outside of the company but still have an impact on the organisation which includes people from the community or the organisations clients.
Owners
The owners of the business are internal; they are the most important stakeholders. They may either be a sole trader or the partner of the business.
Marks and Spencer the owners of Marks and Spencer want to ensure that the profits increase and the value of the business rises. It is their job to ensure the business keeps on top financially and that they are proving customers with what they want.
St Gemmas no one actually owns St Gemmas, it is an organisation running off of donation from the public and the government.
Employers
Employers are internal, they are responsible for the health and safety of their employees and it is their duty to ensure their employees and customers are protected from anything that may cause them harm in the workplace by effectively controlling any risks that may arise in the workplace.
Marks and Spencer the employers at marks and spencer are there to keep control of everything that is happening in the area they are in charge of. They are to supply health and safety training to all employees and ensure everyone knows what to do in certain situations that may arise.
St gemma’s Hospice the employers at St Gemmas make sure they are getting enough donations in to the organisation and that the service they provide runs smoothly and correctly.
Employees/volunteers
Employees are also internal, they are the people that work at the business or organisation. It is their duty to do whatever it is they are asked of by their employers.
Marks and Spencer as the employees work in store, it is important for them to give a good first impression. The employees are the first people that the customers see and are greeted by, if the employees aren’t up to standard and are creating a bad reputation for the supermarket, the business is highly likely to lose customers. M&S likes to ensure that the employees are treated correctly and are given an equal amount of respect, if the employees are happy and creating a positive atmosphere the customers are more likely going to enjoy their shop and consider visiting the store again.
St Gemma’s Hospice volunteers at St Gemma’s are extremely important, as St Gemma’s is a charity it is crucial for them to recruit as many people that are willing to work unpaid and actually commit their selves to the job. Without volunteers, St Gemma’s would be spending a high percentage of the donations they collect on wages for the employees.
Customers
customers are considered the most important stakeholders of all. All businesses aim to impress and keep customers to ensure the success of the business.
Marks and Spencer
As marks and spencer is a supermarket, their main priority is to keep their customers happy and ensure that their experience at the supermarket is enjoyable to gain future sails. Without the customers, businesses like M&S would never survive, the customers are the people keeping the business running as without their purchases the business would be pointless and quickly die.
St Gemma’s Hospice
Like any other organisation and business, without St Gemma’s customers and donators the charity would quickly come to an end. Customers are the foundation to any business so it is vital for St Gemma’s to keep the customers attention and do all they can to make a difference and use the public’s money responsibly.
Suppliers
Marks and Spencer
For popular supermarkets like M&S it is vital to have a reliable supplier and construct a positive relationship with them. Without a reliable supplier, deliveries may not be on time and even be incorrectly stocked, this can cause a lot of problems for M&S as having a lack of stock in store causes customers to shop elsewhere causing them to change their regular supermarket to one that is stocked to a better standard and provides to all their needs.
St Gemma’s Hospice
St Gemma’s suppliers is pretty much the community, people donate their belongings to the St Gemma’s charity shop and they are then sold on. Without the suppliers, St Gemma’s Hospice would have to find new ways of raising money for the charity.

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