Stakeholder Management Dissertation

Topics: Management, Stakeholder, Strategic management Pages: 54 (12074 words) Published: April 19, 2015


Stakeholders Management
[Student Name]
[Institution Name]
TABLE OF CONTENTS
ABSTRACT4
CHAPTER ONE: INTRODUCTION5
1.1 Background of the Study.5
1.2 Statement of the Problem8
1.3 Research Objectives9
1.4Research Questions9
1.5 Research Hypotheses10
1.6. Significance of the study10
1.7. Research limitations and delimitations10
Limitation10
1.8. Justification of the Study11
1.9 Theoretical Framework11
1.9.1. Conceptual Framework12
DEFINITION OF TERMS14
CHAPTER TWO: REVIEW OF RELATED LITERATURE15
2.0: Introduction15
2.2: Stakeholders management theories15
2.2.1: Friedman’s Shareholders theory16
2.2.2: Freeman’s Stakeholders theory17
2.3: Stakeholders within an organization19
Internal stakeholders19
External Stakeholders20
Figure 2.0: A representation of various stakeholders within organizations23 2.5: Management strategies in stakeholder management25

CHAPTER THREE: RESEARCH DESIGN AND METHODOLOGY29
3.1 Introduction29
3.2 Target Group/population29
3.3 Research Instruments30
3.4 Reliability of Instruments30
3.5 Validity of the Instruments30
3.6 Data Analysis Tools30
3.7 Logistical and Ethical Considerations31
CHAPTER FOUR: CASE STUDY32
4.1 Principal Roles of OFCOM32
4.2 Strategies behind OFCOM’s success36
4.3 Challenges and issues with OFCOM39
CHAPTER FOUR: FINDINGS AND DISCUSSIONS41
CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS46
5.1.0: Introduction46
CONCLUSIONS47
RECOMMENDATIONS48
FURTHER RESEARCH48
REFERENCES:50

ABSTRACT
An organization interacts with many individuals and organizations internally and externally. The government also forms part of the environment that a business interacts with. Stakeholders are individuals and organizations that have a special interest in an organization or a project. They influence an organization’s operations in one way or another. OFCOM is a government agency that regulates television and radio sectors, fixed line telecoms, postal services and airwave related communications in the United Kingdom. This study was therefore intended to establish the various stakeholders that do affect an organization (OFCOM) and the challenges that they pose in the agency. The research was also aimed at providing strategies for managers to manage all stakeholders. Management of the stakeholders was also a vital element in this research. This agency participated in the Olympic Games which emerge a success. Both primary and secondary methods were used to gather the necessary data relevant to this paper. Books, journals, magazines and online sources were also used to create more objectivity and reduce the error of hypothetical situations. The research established several input and output variables that are concerned with stakeholders’ management. Qualitative and quantitative methods were used to analyze the data and test the data that was collected in field to establish the relationship between stakeholders and organizations.

CHAPTER ONE: INTRODUCTION
1.1 Background of the Study.
Stakeholders are part of a business or an institution. They influence the policies and strategies within the organization. Stakeholders therefore are individuals and institutions that express an interest in an organization and influence an organization’s decisions and policies whenever it is necessary. They include employees, shareholders, government, donors, financiers, customers and management. Thus these groups of people work collaboratively with the organization and therefore there is necessity to provide an intensive and critical analysis of these people. These stakeholders create agency problems in the organization and these results in management challenge. Their needs are of diverse nature since each of them is concerned with achieving his or her interests (Wolf, 2008). The board of directors and management is key for a company to operate efficiently and effectively. The resources invested in the...

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