TABLE OF CONTENTS
1.1 Background of the Study.
1.2 Statement of the Problem
1.3 Research Objectives
1.5 Research Hypotheses
1.6. Significance of the study
1.7. Research limitations and delimitations
1.8. Justification of the Study
1.9 Theoretical Framework
1.9.1. Conceptual Framework
DEFINITION OF TERMS
REVIEW OF RELATED LITERATURE
2.2: Stakeholders management theories
2.2.1: Friedman’s Shareholders theory
2.2.2: Freeman’s Stakeholders theory
2.3: Stakeholders within an organization
Figure 2.0: A representation of various stakeholders within organizations
23 2.5: Management strategies in stakeholder management
CHAPTER THREE: RESEARCH DESIGN AND METHODOLOGY
3.2 Target Group/population
3.3 Research Instruments
3.4 Reliability of Instruments
3.5 Validity of the Instruments
3.6 Data Analysis Tools
3.7 Logistical and Ethical Considerations
CHAPTER FOUR: CASE STUDY
4.1 Principal Roles of OFCOM
4.2 Strategies behind OFCOM’s success
4.3 Challenges and issues with OFCOM
CHAPTER FOUR: FINDINGS AND DISCUSSIONS
CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
An organization interacts with many individuals and organizations internally and externally. The government also forms part of the environment that a business interacts with. Stakeholders are individuals and organizations that have a special interest in an organization or a project. They influence an organization’s operations in one way or another. OFCOM is a government agency that regulates television and radio sectors, fixed line telecoms, postal services and airwave related communications in the United Kingdom. This study was therefore intended to establish the various stakeholders that do affect an organization (OFCOM) and the challenges that they pose in the agency. The research was also aimed at providing strategies for managers to manage all stakeholders. Management of the stakeholders was also a vital element in this research. This agency participated in the Olympic Games which emerge a success. Both primary and secondary methods were used to gather the necessary data relevant to this paper. Books, journals, magazines and online sources were also used to create more objectivity and reduce the error of hypothetical situations. The research established several input and output variables that are concerned with stakeholders’ management. Qualitative and quantitative methods were used to analyze the data and test the data that was collected in field to establish the relationship between stakeholders and organizations.
1.1 Background of the Study.
Stakeholders are part of a business or an institution. They influence the policies and strategies within the organization. Stakeholders therefore are individuals and institutions that express an interest in an organization and influence an organization’s decisions and policies whenever it is necessary. They include employees, shareholders, government, donors, financiers, customers and management. Thus these groups of people work collaboratively with the organization and therefore there is necessity to provide an intensive and critical analysis of these people. These stakeholders create agency problems in the organization and these results in management challenge. Their needs are of diverse nature since each of them is concerned with achieving his or her interests (Wolf, 2008). The board of directors and management is key for a company to operate efficiently and effectively. The resources invested in the...
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