Sop of Front Office

Satisfactory Essays
Topics: Greeting
On Guest Arrival

Greeting:

Guest the guests on his/her first arrived. It has been told that “First Impression is the host impression”. So it very important to know How to greet the hotel guest politely when he/she enters in hotel premises. You must use “Formal and as language Good Morning/Afternoon/Evening etc.

Informal: what is up, long time no tee, yeah.

Guiding to Front Desk/Reception Counter:

Bellboy comes into the scenario. His prime function, after greeting is to escort the quest to front desk. After that to guest room it is also called “Room the Guest”

Registration:

Registration procedures be gins at Front Desk/Reception counter. Front desk personal have to have ready smile at all the times while greeting the guest. As the guest approves the reception he/she must be greeted nearby with dedicated attention eye-to-eye contact.

It is very important for reception to bear in mind that the guest who is warmly blamed with sincere greeters will feel expert similar attention from other hotel offices.

There is a axel rule practiced by the front office staffs/receptionists. This has 2 bare parts:

The first 10 suggests that, guests have mentality to judge a hotel by his first 10 minutes visit. So, dairy this time if he gets well professional services then thy will have positive thoughts about the hotel.

The other 10 means a receptionist should greet 10 feet before he/she comes to reception. This make a fervidly atmosphere.

Registration

During the registration, check the Basie points mated below—

a) Verify Guest Name

b) Check and issue spelling to avoid mistake.

c) All entries mentioned in “Registrations Card” First name, Last name, Nationality, DOB, PP etc. Must be correctly filled in.

d) Payment method must be clearly

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