soft skills

Topics: Soft skills, People skills, Emotional intelligence Pages: 4 (1228 words) Published: March 5, 2014
SOFT SKILLS
Soft skills is a term often associated with a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. Soft skills complement hard skills which are the occupational requirements of a job and many other activities. They are related to feelings, emotions, insights and (some would say) an 'inner knowing': i.e. they provide an important complement to 'hard skills' and IQ. Soft skills are personal attributes that enhance an individual's interactions, job performance and career prospects. Unlike hard skills, which are about a person's skill set and ability to perform a certain type of task or activity, soft skills relate to a person's ability to interact effectively with coworkers and customers and are broadly applicable both in and outside the workplace. A person's soft skill EQ is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications. It has been suggested that in a number of professions, soft skills may be more important over the long term than occupational skills. The legal profession is one example where the ability to deal with people effectively and politely, more than their mere occupational skills, can determine the professional success of a lawyer. Soft Skills are behavioral competencies. Also known as Interpersonal Skills, or people skills, they include proficiencies such as communication skills, conflict resolution and negotiation, personal...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Essay on A Study on Enhanced Employee Performance Through Soft Skills
  • Essay on Soft Skills
  • Soft Skills Essay
  • Soft Skills Management Essay
  • A Study on the Mental Setup of the Working People in Managing Conflict Through Soft Skills with Special Reference to Gender Essay
  • critical thinking skills assignment Essay
  • Soft Skill Essay
  • Essay on Soft Skills' impact on life

Become a StudyMode Member

Sign Up - It's Free