T. A. Marryshow Community College
School of Applied Arts and Technology
Department of General Education
Course Title: Social Skills
Course No.: SOS111
Course Resource Booklet
Lic. Sacha Bobb-Cenac
What are social skills?
These are skills that you need when interacting and communicating with others. They are based on the social norms of our society and they tell us what attitudes and behaviors are considered normal, acceptable and expected in a particular social situation. There are certain ways we all must behave if we want to have fun and to have others like being around us. Social skills are important because they allow us to interact with each other with predictability, so that we can more readily understand each other and be understood. Without an agreed-upon social way of interacting, it is very hard to prevent misunderstandings. It is important for us to be able to interact with clarity. Consequences of Poor Social Skills
Experience difficulties in interpersonal relationships with parents, teachers, and peers. Evoke highly negative responses from others that lead to high levels of peer rejection. Show signs of depression, aggression and anxiety.
Demonstrate poor academic performance as an indirect consequence. Show a higher incidence of involvement in the criminal justice system as adults. ______________________________________________________________________________ WORKING ON TEAMS
What is a Team?
Two or more individuals with a high degree of interdependence geared toward the achievement of a goal or task. Teams make decisions, solve problems, provide support, accomplish missions, and plan their work. Types of Teams
Natural Work Group – people working together every day in same office with similar processes and equipment Business Team – cross-functional team overseeing a specific product line or customer segment 8 Characteristics of Effective Teams by Larson and LaFasto (Sage Publications 1989). 1. The team must have a clear goal. Everyone knows when the objective has been met. 2. The team must have a results-driven structure. Roles should be clear. 3. The team must have competent team members. Members should be knowledgable. 4. The team must have unified commitment. Efforts must be directed towards the goal. 5. The team must have a collaborative climate. It is a climate of trust produced by honest, open, consistent and respectful behavior. 6. The team must have high standards that are understood by all. Team members must know what is expected of them individually and collectively. 7. The team must receive external support and encouragement. Encouragement and praise works well in motivating teams. 8. The team must have principled leadership. These must work for the good of the team. Stages of Team Growth
Teams don't just form and start working; there are four stages of team growth. Stage 1: Forming. Getting to know one another. There is little team during this stage. Stage 2: Storming. Members may argue about directions and roles. Much of their energy is focused on each other instead of achieving the goal. Stage 3: Norming. Here members reconcile differences and agree on a direction. Stage 4: Performing. Here members have learned their roles and they get the job done. Members are open and trusting and many good ideas are produced. 7 ESSENTIAL SKILLS FOR TEAMWORK
1. Listening/ communication: Members listen to each other's ideas. 2. Questioning: Members question each other. They are interacting, discussing, and posing questions to all team members. 3. Persuading: Members are exchanging, defending, and rethinking ideas. 4. Respecting: They respect, encourage and support each other’s ideas, opinions and efforts. 5. Helping: Members offer assistance to each other.
6. Sharing: Members offer ideas and report their findings to each other. 7. Participating: You will observe each member...
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