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MARK1215: Inside the Customer's Mind
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Table of Contents
2. Literature review
2.1 Social Media
2.2 Social Networking sites
2.3 Marketing through Social Media
2.4 Brand awareness
2.5 Electronic Word-of-mouth and Brand awareness
2.6 Customer engagement and Brand awareness
3 Conclusion and recommendation
Social media marketing as a tool and creating brand awareness 1 Introduction
Marketing communications are a part of marketing mix which companies use to increase sale, connect with customer and build brand awareness. However, as there are various channels related to marketing communication, choosing the effective one to carry the message is not always easy for marketers. Nowadays, with the development of technology, social media has become a powerful platform when it comes to marketing. Social media can be defined by Safko and Brake (2009, s6) as: “Activities, practices and behaviour among communities of people who gather online to share information, knowledge and opinion using conversational media”. There are various forms of social media such as social networking sites, forum discussion, blogs, wikis, to name just a few. It has been observed that social media plays a vital part in people’s life as well as business’s purpose. This is mainly because compared with traditional media such as magazines or radio, the new media channel offers significant features: interactive, cost effective, viral etc. This is not surprisingly that more and more companies are engaging in and taking advantage of this platform to do their business and particularly create brand awareness. It has always been challenge for marketer to find the appropriate way to create brand awareness. Brand awareness can be understood as the extent to which a brand is identified and right connected with a particular product in customer’s memory. There are three levels of brand awareness: brand recognition, brand recall and top-of-mind. This paper will begin with an explanation of Social Media, followed by brand awareness, then discuss two factors which are considered to effect brand awareness through online world: electronic Word-of-mouth and Customer engagement. 2. Literature review
2.1 Social Media
The significant growth of Social Media has drawn so much attention of both marketers and companies when it comes to marketing. Kaplan and Haenlein (2010) assert that Social Media ‘’as a group of internet-based applications that build on the ideological and technological foundations of web 2.0 and that allow the creation and exchange of User Generated Content’’. In other words, Social Media is the internet-based applications that allow customers to express their opinions and experiences then share them among other customers. The definition of web 2.0 was first introduced by Tim O’’Reilly in 2004, however up to now, it is still problematic to properly define. In spite of that, web 2.0‘s function is to share information and build collaboration on the World Wide Web. Consistently, there are two special features that were discovered, distributing on the process of differentiation between web 2.0...
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