social media
The impact of polices on government social media usage: Issues, challenges, and recommendations
Rastegar, Amin. 911163024.
Industrial Ingineering , MehrAlborz University, Iran, 2014 a.rastegar@mehralborz.ac.ir
1. Introduction
Government use of technology and the Internet must and will continue to increase in the wake of their citizens’ technological adoption, yet there are still many questions and concerns about the progress and future of e-government. [2]
The advent of social media has opened up unprecedented new possibilities of engaging the public in government work and has changed the public's expectations about how government work should be done (Chun, Shulman, Sandoval, & Hovy, 2010; Lathrop &Ruma, 2010; McDermott, 2010). [3]
Social media presents a growing body of evidence that can inform social and economic policy. It has value for government, the policy community and public service delivery organisations.
• It offers a nascent but rapidly growing opportunity to overhaul and significantly enhance the process by which government understands society and the impact of its policies.
• The methodology, tools and processes required to generate evidence from social media that is robust enough for policymaking are not currently available, but are realisable in the near–term.
• Evidence drawn from social media becomes useful and far more powerful when matched with other data sources. Other data sources also enable the corroboration and verification of social media data.
• Many of the techniques required to develop new socio–economic metrics drawing on social data are being pioneered by international development agencies, with citizen–led initiatives playing a pivotal role. [6]
2. Social Media
Social media include social networking applications such as Facebook™ and Google+™, microblogging services such as Twitter™, blogs, wikis, and media sharing sites such as YouTube™ and Flickr™. Social media is considered
Rastegar, Amin. 911163024.
Industrial Ingineering , MehrAlborz University, Iran, 2014 a.rastegar@mehralborz.ac.ir
1. Introduction
Government use of technology and the Internet must and will continue to increase in the wake of their citizens’ technological adoption, yet there are still many questions and concerns about the progress and future of e-government. [2]
The advent of social media has opened up unprecedented new possibilities of engaging the public in government work and has changed the public's expectations about how government work should be done (Chun, Shulman, Sandoval, & Hovy, 2010; Lathrop &Ruma, 2010; McDermott, 2010). [3]
Social media presents a growing body of evidence that can inform social and economic policy. It has value for government, the policy community and public service delivery organisations.
• It offers a nascent but rapidly growing opportunity to overhaul and significantly enhance the process by which government understands society and the impact of its policies.
• The methodology, tools and processes required to generate evidence from social media that is robust enough for policymaking are not currently available, but are realisable in the near–term.
• Evidence drawn from social media becomes useful and far more powerful when matched with other data sources. Other data sources also enable the corroboration and verification of social media data.
• Many of the techniques required to develop new socio–economic metrics drawing on social data are being pioneered by international development agencies, with citizen–led initiatives playing a pivotal role. [6]
2. Social Media
Social media include social networking applications such as Facebook™ and Google+™, microblogging services such as Twitter™, blogs, wikis, and media sharing sites such as YouTube™ and Flickr™. Social media is considered