Smart Reservation System Project Report

Good Essays
Invention Report - Smart Reservation System
Background Information My invention can help to solve the problem of long wait times at some restaurants. The purpose of this invention is to reduce wait time and to ameliorate customer satisfaction. Dubé, Renaghan, and Miller (1994) say "For financial success, a restaurant's management must make the connection between service attributes and return patronage." Wait time is a crucial element for restaurants and is one of the factors to whether customers are willing to return. They claim customer satisfaction and their willingness to return is affected by the length of a wait before being seated. Bielen & Demoulin (2007) have discovered that "...waiting time satisfaction is not only a service satisfaction
…show more content…
One strategy some restaurants have turned to is increasing the number of employees during popular times. Others may try to attract customers during slower times by offering promotions. Many have started taking reservations, yet they still fall behind when providing services. Zeithaml & Bitner (2002) have found that "...service strategies, implemented appropriately, can be very

profitable." By doing this project, I hope to create a service strategy that can boost customer satisfaction and increase profits. I thought of the Smart Reservation System idea after encountering the following situation. One night, my family was waiting to eat at the Cheesecake Factory when they ran out of pagers. So, they designated two people to taking down names. My dad put down his name and they told us to come back in an hour. When we came back an hour later, the people working there said they never got our name. They were calling out for a Cynthia for quite a while, so my dad thought they may have misheard him and wrote down the wrong name. Luckily, a nice manager asked what was going on and gave us a table. So, after discussing the long wait time with my family, I decided on the idea of creating a system to minimize wait time, which will cause customers to be further
…show more content…
When capacity cannot parallel demand, there will be lines of waiting people (Bateson & Hoffman, 1999). Some restaurants may offer guests drinks or other incentives to satiate them during long wait times. However, excessively long wait times, generally times of over an hour, will still cause guests to be dissatisfied, even though they received incentives. Restaurants might lose chances of making more profit and possibly lose a loyal customer (Bielen & Demoulin, 2007). By creating this invention, I aim to minimize wait time, which will increase profits, customer satisfaction, and chances of customers

You May Also Find These Documents Helpful

  • Good Essays

    automate the railway reservation system. To change the manual system to computerized system is our basic goal that we want to achieve in this project. We are making this system to ease up the work of the employee/administrator making entries of the trains and their corresponding details and schedules etc. manually. Secondly the system is also for FDO making bookings of the available seats along with passenger details. The online system will make the customer check for reservations and make their own…

    • 1055 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    |Abstract | |The project entitled “Air-Line Reservation” is to provide the online Reservation of Domestic and International Flights and also provides the| |time schedule of all the flights. | |The function booking ticket will accept the requirements of the customers…

    • 640 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    reservation system

    • 593 Words
    • 3 Pages

    of the Airline Reservation System is to help the customers in reserving Air tickets through online. Airline Reservation Systems (ARS) used to be standalone systems. Each airline had its own system, disconnected from other airlines or ticket agents, and usable only by a designated number of airline employees. Travel agents in the 1970s pushed for access to the airlines ‘systems. Today, air travel information is linked, stored, and retrieved by a network of Computer Reservations Systems (CRS), accessible…

    • 593 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    2. OVERALL PRODUCT DESCRIPTION 2.1 PRODUCT PERSPECTIVE The Airline Reservation System project uses the java(J2SE , J2EE) and my sql and is completely independent. The project itself is a bigger product and does not need to be introduced into a larger system. The application would be running on a Windows XP/7/8 Operating system. 2.2 PRODUCT FEATURES The Airline Reservation System has the following features: This project is mainly intended for two types of audiences. One is the customer or the…

    • 1961 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Reservation System

    • 566 Words
    • 3 Pages

    A computer reservations system (or central reservation system)[1] (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel. Originally designed and operated by airlines, CRSes were later extended for the use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as global distribution systems (GDS). Airlines have divested most of their direct holdings to dedicated GDS companies, who make their…

    • 566 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Reservation System

    • 1887 Words
    • 8 Pages

    The 8008 Tours and Transportation Services RESERVATION SYSTEM Leader: Lester Carlo C. Lomboy Member: Roy Pusing Jeffren Aratea Krismark Lacorte Czarina Sumile Katrina Ocampo I. Introduction A. Company Background Mrs. Pilar Cuevas Pusing is the owner of The 8008 Tours and Transportations Services. She is a graduate of BS Tourism in Polytechnic University of the Philippines in 1983, was married to Mr. Ramon Minggoy Pusing a tourist bus driver and bore 5 children; they decided…

    • 1887 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Reservation System

    • 3975 Words
    • 16 Pages

    particular, they need to make use of the new multimedia technologies to communicate ideas, describe projects, and order information in their work. Audio-Visual Education, planning, preparation, and use of devices and materials that involve sight, sound, or both, for educational purposes. However not all individuals have an instant access to these resources. They are required to have a reservation for them to avail their needed equipment. Like for instance, in…

    • 3975 Words
    • 16 Pages
    Powerful Essays
  • Good Essays

    Reservation System

    • 646 Words
    • 3 Pages

    subject imaginable straight to your computer. Background of the Study Reservation System is important for the customers to have an ease to reserve a schedule of date to the resort and to avoid conflicts of schedule of the people when using the resort. CONCEPTUAL FRAMEWORK System Overview Resort Reservation System is designed to manage all type of Resort booking, made directly by guests. Its powerful resort reservation, marketing & merchandising features give you the ability to control…

    • 646 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Reservation System

    • 541 Words
    • 3 Pages

    OLD SYSTEM Components | 1. Manual 2. Long process of making the reservation 3. Low of Security 4. Difficult of searching and retrieving records | PROPOSED SYSTEM Components | 1. Automated 2. Highly secured 3. Fast and easy for searching and retrieving of records 4. | CHAPTER III THEORETICAL BACKGROUND This study is anchored with system’s theory proposed by Ludwig von Bertalanffy during the 1940’s. It is a theory…

    • 541 Words
    • 3 Pages
    Powerful Essays
  • Powerful Essays

    CONTEXT DIAGRAM Hotel Reservation System CLIENT Receipt Inquiries Receptionist Accepting Inquiries Confirmed Inquiries Level 0 Data Flow Diagram Verifying Inquiries P1 Reservation P2 Client Information Verified Inquiries Leaving of Client P3 Verified Inquiries Reserved Paying Bills P4 Receipt Vacant Room Level 1 Data Flow Diagram Receptionist Inquiring P1.1 Client Questions…

    • 2683 Words
    • 11 Pages
    Powerful Essays