Six Sigma report
IE409/509: SIX SIGMA QUALITY
A Project on
“Optimizing the Order Quantity, Quality and Service Level by using Six Sigma Tools” at As a part of curriculum and Submitted by Group #9:
Table of Contents
STAKEHOLDERS SUMMARY
a. A problem Statement:
To increase the service efficiency of the organization by optimizing the available resources & methodologies.
b. The critical tools and methods used in analysis: There are several tools used in every stage of DMAIC method as follows;
Six Sigma Tools Used
Define
Measure
Analyze
Improve
Control
Project Selection Matrix
Project Charter
Data Collected and analyzed
Non- value added Process Map
KPIV & KPOV Matrix
WHY-WHY Analysis
Cause & Effect Diagram
Pareto Chart
FMEA
c. The major results and findings:
In the Analyze phase, the data was analyzed with the Why-Why analysis and Cause and Effect Diagram. We found the root causes of the problems are due to insufficient resources for operation and lack of awareness which lead to majority of the organizational problem. d. Your summary conclusions and recommendations:
After implementing the DMAIC & all the tools we conclude that we expect that at least 20% increase in Mikey’s way day so that they serve more customers and with 40% reduction in the cost of arranging a Mikey’s way Day
ABSTRACT
Non-Government Organizations (NGOs) are a major building block in developing progressive and public welfare ingenuities in society. Mikey’s way Foundation operates for the welfare of the children suffering from cancer. One of their primary aims is to benefit a large number of children through act of charity. Hence, for an NGO to have a set of well defined & robust business processes right from fund raising, scheme design, fund deployment and tracking progress of various initiatives is the need of the hour. With its inherent strength of building strong, robust & world class
A Project on
“Optimizing the Order Quantity, Quality and Service Level by using Six Sigma Tools” at As a part of curriculum and Submitted by Group #9:
Table of Contents
STAKEHOLDERS SUMMARY
a. A problem Statement:
To increase the service efficiency of the organization by optimizing the available resources & methodologies.
b. The critical tools and methods used in analysis: There are several tools used in every stage of DMAIC method as follows;
Six Sigma Tools Used
Define
Measure
Analyze
Improve
Control
Project Selection Matrix
Project Charter
Data Collected and analyzed
Non- value added Process Map
KPIV & KPOV Matrix
WHY-WHY Analysis
Cause & Effect Diagram
Pareto Chart
FMEA
c. The major results and findings:
In the Analyze phase, the data was analyzed with the Why-Why analysis and Cause and Effect Diagram. We found the root causes of the problems are due to insufficient resources for operation and lack of awareness which lead to majority of the organizational problem. d. Your summary conclusions and recommendations:
After implementing the DMAIC & all the tools we conclude that we expect that at least 20% increase in Mikey’s way day so that they serve more customers and with 40% reduction in the cost of arranging a Mikey’s way Day
ABSTRACT
Non-Government Organizations (NGOs) are a major building block in developing progressive and public welfare ingenuities in society. Mikey’s way Foundation operates for the welfare of the children suffering from cancer. One of their primary aims is to benefit a large number of children through act of charity. Hence, for an NGO to have a set of well defined & robust business processes right from fund raising, scheme design, fund deployment and tracking progress of various initiatives is the need of the hour. With its inherent strength of building strong, robust & world class