Six Sigma Applied to Warehouse Operation
A project Report on
“DMAIC App to improve Warehouse Operation”
Undertaken At xxxxxxxxxxxxxxx Warehouse
In fulfilment of Capstone Project of
Post Graduate Diploma in Industrial Engineering (PGDIE)
By
Rajul Agarwal (103)
Puneet Jain (107) PGDIE- 41 Under the guidance of
Dr. K. Maddulety
Professor
NITIE, Mumbai
National Institute of Industrial Engineering, Mumbai-400087
Acknowledgement
“Too often we are so preoccupied with the destination, we forget the guiding light”
-anonymous
I take this opportunity to extend my sincere thanks to HCCB, India for offering a unique platform to earn exposure and garner knowledge in the field of Warehousing Management. I wish to extend my sincere and heartfelt gratitude to my guide Mr. Sudhakar Nair, Warehouse Manager HCCB who guided, supported and encouraged me during the entire tenure of the project.
I sincerely thanks to Dr K. Maddulety, my faculty guide, who has been guiding me throughout the project.
1. Executive Summary
This project illustrates an approach to address the complexities faced by beverage industry by identifying critical supply chain activities which indirectly affect Customer Satisfaction. The solution is based on Six Sigma implementation through DMAIC Approach at these critical nodes. It has been established through various experiments that Customer Loyalty & Retention is very low in such industry; hence the customer satisfaction is directly affected by product unavailability. So the product availability is found to be a major concern here as it directly affects the customers buying decision. It is observed that in this industry, Product availability is majorly affected by the inconsistencies at the warehouse.
This project particularly focuses on these warehousing processes which include the transportation of goods from plant to warehouse, then storing goods at warehouse and finally dispatching of goods to the customers. Based on this we have attempted to
“DMAIC App to improve Warehouse Operation”
Undertaken At xxxxxxxxxxxxxxx Warehouse
In fulfilment of Capstone Project of
Post Graduate Diploma in Industrial Engineering (PGDIE)
By
Rajul Agarwal (103)
Puneet Jain (107) PGDIE- 41 Under the guidance of
Dr. K. Maddulety
Professor
NITIE, Mumbai
National Institute of Industrial Engineering, Mumbai-400087
Acknowledgement
“Too often we are so preoccupied with the destination, we forget the guiding light”
-anonymous
I take this opportunity to extend my sincere thanks to HCCB, India for offering a unique platform to earn exposure and garner knowledge in the field of Warehousing Management. I wish to extend my sincere and heartfelt gratitude to my guide Mr. Sudhakar Nair, Warehouse Manager HCCB who guided, supported and encouraged me during the entire tenure of the project.
I sincerely thanks to Dr K. Maddulety, my faculty guide, who has been guiding me throughout the project.
1. Executive Summary
This project illustrates an approach to address the complexities faced by beverage industry by identifying critical supply chain activities which indirectly affect Customer Satisfaction. The solution is based on Six Sigma implementation through DMAIC Approach at these critical nodes. It has been established through various experiments that Customer Loyalty & Retention is very low in such industry; hence the customer satisfaction is directly affected by product unavailability. So the product availability is found to be a major concern here as it directly affects the customers buying decision. It is observed that in this industry, Product availability is majorly affected by the inconsistencies at the warehouse.
This project particularly focuses on these warehousing processes which include the transportation of goods from plant to warehouse, then storing goods at warehouse and finally dispatching of goods to the customers. Based on this we have attempted to