Napoli faced many obstacles while trying to implement the new strategies in this new subsidiary. Not only did Napoli have the formidable task of selecting a management team and beginning operations, he also had to deal with resistance from other Schindler subsidiaries whose cooperation was crucial to the success of the chosen strategy. The difficulties faced by Schindler India highlight many change management issues. Napoli faced considerable resistance to change from the European subsidiaries and his Indian management team. This resistance produced an organization that was incongruent in its goals and actions. Additionally, the importance of appropriate strategy selection became evident in this case. Although the standardization approach had been successful in Europe, the logistical, economic, and market difficulties created by this strategy proved to be unsuccessful in India.
Introduction The Silvio Napoli at Schindler India case illustrates the planning and early stages of implementation of a Swiss-based
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