Shc 51: Use and Develop Systems That Promote Communication

Better Essays
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
1.2 Explain how to support effective communication within the job role.
1.3 Analyse the barriers and challenges to communication within own job role.

As a Learning Disability team leader there are many different groups and individuals whose needs must be addressed. One group of people are the service users. Their needs must be addressed as they are the customer to whom I am providing a service. The service user needs to be able to tell me what they want/need and I need to understand what they are telling me. There must be effective communication with this group in order to meet their needs, the needs of the service and to make the service successful.
Effective communication with this group can be supported by ensuring the service users are aware of the ways they can communicate with you, and providing them the opportunity to do so. One way this is done is through tenant meetings where they have the opportunity to raise any issue/ask any questions they may have every month, this helps service users feel empowered as it is their meeting and the agenda is set according to any topic they would like to discuss. All service users are aware that they can knock at the office and request to speak with me at any time, this is done in my office privately to maintain confidentiality.
I also go into each tenants flats once a month for a health and safety check of their flats. This time allows for effective communication as confidentiality can be maintained and they can express themselves freely.
Each service user has differing needs for communication and these must be appropriately addressed or they may cause a barrier to effective communication. A major barrier with the client group is having a learning disability. Depending on the degree of the disability the barriers can range from being fairly easy to overcome to being so difficult training is required. A

You May Also Find These Documents Helpful

  • Good Essays

    1.1 – In my job role I have to communicate with many different groups and individuals on a day to day basis.…

    • 4228 Words
    • 13 Pages
    Good Essays
  • Good Essays

    When working with service users who have specific communication needs it is important to have a good understanding of what their needs are, so they can be supported and encouraged in everyday activities. If I didn’t understand their specific communication needs, I would not be able to communicate fully with the individual, their needs would be unmet and basic skills of effective communication may be forgotten.…

    • 851 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    It is important to provide support, both practically and emotionally during a time of change. People with learning disabilities can be very vulnerable and many need extra help and support. Different groups of service users may need different kinds of practical support to enable them through change. Supporting the service user to get through a practical challenge and supporting them throughout will enhance their self esteem when they get through the change. Also if there are completely new tasks for the service user this will possibly start to invigorate their mind again and give them a new sense of confidence. Allow the individual to manage change and adapt at their own pace and this promote independence.…

    • 488 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    individuals who have a learning disability has a lifelong condition that impacts on their learning, communication and understanding therefore carers need to use appropriate communication methods. They have limited cognitive ability and may not be able to understand the…

    • 1702 Words
    • 6 Pages
    Good Essays
  • Satisfactory Essays

    Learning Outcome 1 – Be able to address the range of communication requirements in own role…

    • 270 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    * To communicate and engage effectively with all people involved in a service users life.…

    • 411 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    This would be in the office with the door closed to ensure confidentiality and privacy to the individual.…

    • 3570 Words
    • 15 Pages
    Powerful Essays
  • Good Essays

    This provides me with the opportunity to establish service user’s individual ability, needs and most importantly preferences in relation to communication needs and develop a plan of action to provide for appropriate support that meets the service user communication needs and methods, in most cases, the professional are involved by way of a referral being made…

    • 895 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    I may have to adapt my communication approach from one individual to the next by knowing the needs of client. For example, children who may need assistance with obtaining an education, my approach would to communicate with the parent or guardian and the child to receive a better understanding of his or her future educational goals.…

    • 284 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    individual service users Being supported in there own homes, will have less interruptions or noise from other ’tenants or residents' of the house which can cause or who may confused of situations e.g. review meeting or 1 to 1 personal meetings of how they are progressing in confidence and independence in there homes.…

    • 2291 Words
    • 9 Pages
    Powerful Essays
  • Satisfactory Essays

    Nvq 2

    • 586 Words
    • 3 Pages

    This unit is for those who support individuals with specific communication needs. It provides the learner with the knowledge and skills that address personal interaction and the use of special methods and aids to promote communication. Credit Level 5 3 Assessment criteria The learner can: 1.1 Explain the importance of meeting an individual’s communication needs 1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs 1.3 Analyse features of the environment that may help or hinder communication 1.4 Analyse reasons why an individual may use a form of communication that is not based on a formal language system 1.5 Identify a range of communication methods and aids to support individuals to communicate 1.6 Describe the potential effects on an individual of having unmet communication needs 2. Be able to contribute to establishing the nature of specific communication needs of individuals and ways to address them 2.1 Work in partnership with the individual and others to identify the individual’s specific communication needs 2.2 Contribute to identifying the communication methods or aids that will best suit the individual 2.3 Explain how and when to access information and support about identifying and addressing specific communication needs…

    • 586 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Unit 501 Outcome 1

    • 1343 Words
    • 4 Pages

    When communicating with other professionals I need to ensure that I pass over relevant information that is accurate and relevant. When communicating with parents I need to ensure that I am polite, welcoming and communicate to a level of their understanding as parents of the people we support may also have a learning disability. When communicating with parents I need to be aware of not breaching any confidentiality relating to their relatives, as the people we support are adults and may not want their families knowing everything that is going on in their life and the choices that they make, this may be how they spend their money or what they do at a week end.…

    • 1343 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Unit 501 QCF Level 5

    • 6312 Words
    • 19 Pages

    1.1: Review the range of groups and individuals whose communication needs must be addressed in own role.…

    • 6312 Words
    • 19 Pages
    Powerful Essays
  • Better Essays

    Hsc 51 Reflective Accfount

    • 1367 Words
    • 6 Pages

    Part of my role is to help the staff to develop care plans, a large part of that is aimed at ensuring the staff 1; understand the importance of identifying the best method of communication based, on each individual needs, if a service users is non verbal use of signs or pictures or if a service users has sight problems using large print etc. 2; ensuring the key workers know the importance of acting as an advocate to ensure the rights of the individual are met, and to giving support and guidance on how best to achieve this.…

    • 1367 Words
    • 6 Pages
    Better Essays
  • Satisfactory Essays

    My work role requires, personal needs of the service user as stated in their care plan. Good communication has to be maintained including with those who may have communication difficulties.…

    • 629 Words
    • 3 Pages
    Satisfactory Essays