SHC 51 Communication unit of Diploma 5
ABILITY PROFESSIONAL TRAINING LIMITED
CHARTERED MANAGEMENT INSTITUTE
LEVEL 5 DIPLOMA IN LEADERSHIP FOR HSC et al. ASSIGNMENT UNIT NO. SHC 51
USE AND DEVELOPE SYSTEMS THAT PROMOTE COMMUNICATION
Ludovit Holub
1. Be able to address the range of communication requirements in own role 1.1 Review the range of groups and service users whose communication needs must be addressed in own job role In my role as a Care Coordinator I understand that building a good relationship with staff, service users, their families and health care professionals is one of the most important aspects of my job role. I need to be aware of service user service users preferred methods of communication and also to support them to use it. Service users have the right to communicate through their chosen method (e.g. vocalisation, makaton etc) and I as a Manager of the service (Care Coordinator) should support/enable and respect this choice.
Communication is basic human right. Under the Human Rights Act 1998 all service users have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights.
In my work place there are different groups of service users with different types of communication needs. Each group may require the same information but this needs to be communicated in a way that is both understandable and clear. With the service user group there is a wide range of communication ability, some with very complex needs. The information I give to the doctor, which may contain medical terminology is presented to these service users in very basic broken down concepts, perhaps with the use of pictures and symbols.
Below are some examples of groups/service users I work in my service and the type of communication needs they may require:
Learning disabilities: Up to 90 per cent of service users with learning disability (LD) have some form of specific communication needs. Many service users with LD have no identified cause of their
CHARTERED MANAGEMENT INSTITUTE
LEVEL 5 DIPLOMA IN LEADERSHIP FOR HSC et al. ASSIGNMENT UNIT NO. SHC 51
USE AND DEVELOPE SYSTEMS THAT PROMOTE COMMUNICATION
Ludovit Holub
1. Be able to address the range of communication requirements in own role 1.1 Review the range of groups and service users whose communication needs must be addressed in own job role In my role as a Care Coordinator I understand that building a good relationship with staff, service users, their families and health care professionals is one of the most important aspects of my job role. I need to be aware of service user service users preferred methods of communication and also to support them to use it. Service users have the right to communicate through their chosen method (e.g. vocalisation, makaton etc) and I as a Manager of the service (Care Coordinator) should support/enable and respect this choice.
Communication is basic human right. Under the Human Rights Act 1998 all service users have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights.
In my work place there are different groups of service users with different types of communication needs. Each group may require the same information but this needs to be communicated in a way that is both understandable and clear. With the service user group there is a wide range of communication ability, some with very complex needs. The information I give to the doctor, which may contain medical terminology is presented to these service users in very basic broken down concepts, perhaps with the use of pictures and symbols.
Below are some examples of groups/service users I work in my service and the type of communication needs they may require:
Learning disabilities: Up to 90 per cent of service users with learning disability (LD) have some form of specific communication needs. Many service users with LD have no identified cause of their
Bibliography: ‘Other Rights and proceeding, Section 12 – Freedom of expression’. Human Rights Act 1998. 1998. [Online]. Available from: http://www.legislation.gov.uk/ukpga/1998/42/section/12 [Accessed: 26th January 2014]. General Social Care Council, 2002 Article, (1998), Data Protection Act 1998. [Online]. Available from: http://en.wikipedia.org/wiki/Data_Protection_Act_1998. [Accessed: 5th February 2014]. The Caldicott Committee, (1997) Article 8’, (1998) Article, (1998), Public Interest Dislosure Act 1998