Service Request SR-rm-022, Part 1

Topics: Project management, Information systems, Human resources Pages: 5 (1060 words) Published: September 1, 2014

Service Request SR-rm-022, Part 1
August 25, 2014

The COO of Riordan Manufacturing, Hugh McCauley, wants to combine the current assortment of tools in use into a single integrated application. Riordan Manufacturing wants to take advantage of the most sophisticated, state-of-the art information systems technology that already exists in the human resources department (Riordan Manufacturing, 2006).

In the development phase, it is important for one to gather information from various sources to ensure the project efficiently performs its preferred job. To begin the information-gathering process, one will need to meet with the key management personnel, IT staff, and users to talk about what tasks are involved. Through this collaboration, the developers will be allowed to ask questions, as well as invite comments, ideas and acknowledge concerns. This collaboration will help to brainstorm and to comprehend better what the corporation needs to do to improve the overall process.

Another method that will be used to gather information for this project is conducting interviews. By interviewing selected individuals, it would help to figure out what works best for the company and what can be done to improve the human resources department in the future. After all the information is collected, documented, and studied, then the design phase can begin.

The design method that would be used for Riordan Manufacturing would involve the use of Joint Application Development (JAD). Joint application design

(JAD) is a process used in the prototyping life cycle area of the Dynamic Systems Development Method (DSDM) to collect business requirements while developing new information systems for the company. "The JAD process also includes approaches for enhancing user participation, expediting the development, and improving the quality of specifications." It consists of a workshop where “knowledge workers and IT specialists meet, sometimes for several days, to define and review the business requirements for the system.”[1] The attendees include high level management officials who will ensure the product provides the needed reports and information in the end. This acts as “a management process which allows Corporate Information Services (IS) departments to work more effectively with users in a shorter time frame.”

Through JAD workshops, the knowledge workers and IT specialists are able to resolve any difficulties or differences between the two parties regarding the new information system. The workshop follows a detailed agenda in order to guarantee that all uncertainties between parties are covered and to help prevent any miscommunications. Miscommunications can carry far more serious repercussions if not addressed until later on in the process. Participants in this methodology would include users, managers, sponsors, and systems analysts. Allowing these participants to have a voice in determining what the company needs for improvement is essential as they can provide the most vital information on what is needed to improve the process of the company.

Riordan Manufacturing is a very large corporation with locations all over the world. Because of the size of the company, Riordan must have a system that

is able to keep track of important information, such as employee names, birthdates, home address, phone numbers and social security numbers. This information should be able to be accessed from other locations, as well as the home office. There are other functions that a new and improved HR system could benefit from, such as inventory tracking. Other benefits include shipping and receiving of products.

Riordan Manufacturing is looking to take advantage of a more sophisticated state-of-the art information systems technology upgrade. Riordan’s main objective is to integrate its existing tools into a single application....

Riordan Manufacturing (2006). Riordan Intranet. Retrieved August 26, 2014 from Service Requests.htm
Bicara, Bedes (2009). Bicara Property. Retrieved August 26, 2014 from
Business Requirements (2006). Retrieved August 26, 2014 from
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