Service Request Sr-Rm-012 Paper and Presentation

Topics: Customer relationship management, Marketing, Customer service Pages: 8 (2860 words) Published: August 18, 2012
Service Request SR-rm-012 Paper and Presentation
July 16, 2012

Service Request SR-rm-012 Paper and Presentation
Riordan Manufacturing is a global plastic manufacturing company, employing 550 people. Riordan’s main headquarters in San Jose, California, along with three other plants located at Albany, Georgia, Pontiac, Michigan, and Hangzhou China. Riordan Manufacturing is a Fortune 1000 enterprise, which requires a large information technology Department (IT) with experts in many areas of IT. Riordan uses technology in their individual departments to communicate and allow the departments to work together as much as possible. However, there is room for improvements.

To fully understand Riordan’s IT infrastructure, their business systems and sub-systems it is necessary to fully identify them to best understand the currently supported hierarchy. After describing each system and their interaction within the company, and function it will show how the company, regardless of their locations can function as one entity. This is significant because of their multiple locations, some situated thousands of miles away from one another. To succeed and survive at a higher level of competition, most companies do need several layers of IT support. Each type of business system and subsystem

Riordan Manufacturing’s consist of several business systems and subsystems within the organization. These systems help Riordan stay competitive globally by producing plastic products distributed and sold globally. Riordan’s business systems are extremely large and very diverse, with little consistency within its organization. Each division has similar departments of operations including Finance, and Accounting, Sales, and Marketing, Human Resources, Operations, Administration, Legal, and Information Technology.

Business Systems| Issues/Subsystems|
Finance and Accounting| * Old retained records and management systems * Inconsistent/different financial coding system for all four different plants * Inconsistent formats for data | Sales and Marketing| * Historical Records in different databases * Needs to upgrade network systems * Needs to upgrade desktops for employees * Centralized repository for records for access * Hard copy of records and customers are kept in filing cabinets| Human Resources| * HRIS records management system for employee information, rate of pay, sick, and vacation leave and hours * Training and development * Resumes * Family Medical Leave Act (FMLA) * System used for retention of data are spread sheets and access databases| Operations| * Inventory system * Materials and tracking system * Tracking products database system * Finished product system * Separate systems databases| Legal| * Different databases for each plant that support patented products * Few electronic documents with no RMS * No central depository for records for access throughout separate plants| Information Technology| * Inconsistent network designs * Outdated Personal Computers for employees * OS running Windows 98|

When comparing all of Riordan Manufacturing’s facilities business systems, each location supports a different infrastructure. This problem includes each plant maintaining dissimilar network infrastructure, outdated records management systems, and lack of a local repository for this information. Regarding Riordan’s business systems based on the organizational chart would consist of financial, human resources, operations, sales, and marketing. ("Riordan Manufacturing", 2010). 

Each location does not maintain a consistent business plan. Some locations do not have specific systems in place as do other facilities. With the absence of some systems; each location may have difficulty communicating between each other. This is due in part to the lack of planning for expansion and inconsistent business decisions. Because of the issues within Riordan there...

References: Riordan Manufacturing. Retrieved July 15, 2012, from Finance and Accounting:
Riordan Manufacturing. (2010). Retrieved from (2012). Retrieved from
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Eastern Legal Systems, LLC. (2012). Retrieved from
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Banabakova, V., & Panev, A. (2011). Characteristics of Business Information Systems and their Importance for the Improvement of Logistical Service. Revista Academiei Fortelor Terestre, 16(4), 413-417.
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