Service Request SR-kf-013 Draft
University of Phoenix – Online Campus
BSA 375: Fundamentals of Business Systems Development
Mr. Eric Secrist
October 8, 2012
Service Request SR-kf-013 Draft In today’s economy many individuals try to cut costs as much as possible. Kudler Fine Foods thought that creating a frequent shopper program for their valued customers would be a profitable and resourceful venture. Not familiar with the steps in implementing this type of program, Kudler hired a team of information technology business managers. Kudler believes that this team would greatly benefit the implementation process. In this summary, the team of IT business managers will briefly explain the steps that will be taken to effectively create a frequent shopper program for Kudler’s most valued customers. This summary will discuss the scope and stakeholders that will be associated with this project. It will also identify the preliminary assignments and tasks each team member will tackle during the implementation process. In summary will be a discussion of the team’s overall goal in accomplishing the creation of a productive and customer driven frequent shopper program.
The flow for the frequent shopper program is somewhat complicated, but is much easier to understand in a graphical form such as the above illustration. The basics flow of the program will be the customer uses their frequent shopper card, the information about the purchase is processed giving data to Kudler and crediting the customer’s points. The exact flow can be broken down as follows:
1. Customer swipes or has their frequent shopper card scanned when making a purchase.
2. Kudler’s database then is updated with the purchase and the customer’s account is credited with a predetermined amount of points.
3. Kudler analyses common purchases and restocks according to shopper trends.
4. Customer redeems points