Service Level Agreement (Sla) Matrix

SLA Matrix

Service Request Matrix

Change Order Table | Category to Assign | Resolution SLA | Description | Acct.Applications | 2 Bus Days | Account Creation CSS | Acct.Applications.CDM | 2 Bus Days | Account Applications CDM | Acct.Applications.DR Avenue | 2 Bus Days | Account Creation DR Avenue | Acct.Applications.PFX/ECS | 2 Bus Days | PFX/ECS | Acct.Email.Other | 2 Bus Days | Account Email | Acct.New | 2 Bus Days | Account Creation Active Directory | Acct.Term | COB | Security Employee Termination | Acct.Transfer | 5 Bus Days | Account Transfer requested | GSP.Kronos | 2 Bus Days | GSP Kronos | Hardware.Moves | 5 Bus Days | Hardware PC Moves | HW.Blackberry.New | 5 Bus Days | Phone New Blackberry | HW.Cellphone.New | 5 Bus Days | Phone New Cell Phone | HW.Moves | 5 Bus Days | Hardware Moves | HW.Network.New | 60 Days | Hardware New Network device | HW.PC.New | 5 Bus Days | Hardware New PC | HW.PC.Peripherals | 5 Bus Days | Hardware PC Peripherals | HW.PC.Refresh | 5 Bus Days | Hardware PC Refresh | HW.Phone.New | 5 Bus Days | Phone New Telephone | HW.Printers.New | 5 Bus Days | Hardware New Printer | HW.WirelessCard.New | 5 Bus Days | Wireless Aircards | LEH.Acct.Applications | 2 Bus Days | LEH Account Applications | LEH.Acct.New | 2 Bus Days | LEH Acct New | LEH.Acct.Term | COB | LEH Account Termination | LEH.HW.Blackberry.New | 5 Bus Days | LEH HW Blackberry New | LEH.HW.PC.NEW | 5 Bus Days | LEH PC New | LEH.HW.PC.Peripherals | 5 Bus Days | LEH HW PC Peripherals | LEH.HW.PC.Refresh | 5 Bus Days | LEH Hardware PC Refresh | LEH.HW.Printers.New | 5 Bus Days | LEH HW Printers New | LEH.Sec.Directory.Access | 2 Bus Days | LEH Security | LEH.SW.New | 5 Bus Days | LEH Software New Software | NW.IP.New | 5 Bus Days | New IP scheme | Phone.IM | 2 Bus Days | Account Creation Instant Meeting Card | Phone.Move | 5 Bus Days | Phone Telephone Moves | Phone.New.Requested | 2 Bus Days | Account