senior project final presentation

Topics: Customer relationship management, Customer service, Enterprise relationship management Pages: 2 (831 words) Published: October 20, 2014
Acceptance Criteria Acceptance criteria are those criteria, including performance requirements and essential conditions, which must be met before project deliverables are accepted. The acceptance criteria are listed below The project will design and implement a customer relationship management system in order to provide rewards to loyal customers Track customer purchases Allow points redemption for rewards at local stores Incetive to customers to shop online Provide improved information to Petries management about purchasing trends System development will be outsourced Interface will be a web browser System will access customer sales databases (PAGE 121 CITATION NEEDED) Right Personnel Assigned I would have recommended a different staff when it came to the no customer left behind project. In my case, I would state that I dont need any more chiefs on this project when I need Indians for the tribe. Meaning I have enough eyes on me, but I could use some help in on the actual project itself. I would think if they trusted Jim with a project like this they would have given him the reigns and stop hovering over his shoulder. In a since, with the appointment of Bob Petroski and sally Fukuyama on the team they have all but taken away the full credit of the project of Jim. They have forced Jim into a lose-lose situation. The success of the project would be taken by the cronies of the department head and the Chief operating officer and the failure would fall solely into Jims lap. Maintenance Challenges in CRM System The maintenance challenges for the CRM or customer relations management system is large and complex, but pricing in this proposal is based only on modules used for the customer loyalty application. (citation needed PAGE 136) Requirements Effective customer incentivesSystem should be able to effectively store customer activity and convert to rewards and other incentives Easy for customers to useInterface should be intuitive for customer use Proven...
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