seaside convalescent care center
Seaside Convalescent Care Center
Case Study
Atchison (2003) wrote about this process in his book Followership. He describes followership as complementary to leadership and recommends that it be recognized as a necessary component for an effective leader. A self-absorbed administrator will not make a good leader. A true leader will recognize the importance of getting respect, not simply compliance, from the people who follow. It is one thing to have people do what you say, but to have someone want to do it is another thing. The leader who understands this is on the way to greatness and will create a much more meaningful work environment. (Buchbinder & Shanks, 2012)
After said that, Mindy Alternot landed her first job as the administrator position at Seaside Convalescent Care Center, not knowing the massive amount of problem that facility has stored for her. As the new administrator Mindy was encourage to make major changes to help to turn around the poor reputation the facility had over the years. However, the facilities last survey was horrible, the inspectors found a number of deficiencies around the center that could cause "potential for more than minimal harm." Not only this hurt the facility reputation but also the center was fined $3,000 a day for non-compliance and hefty fine. One of the major challenges Mindy had to deal with was nursing aides, because they were not motivated to work their best of their abilities. Because “meeting the needs and achieving the goals of both the employer and the employee is often difficult for managers in all types of organizations.” (Buchbinder & Shanks, 2012) Additional, the nurse’s aides would leave during the summer to find well paid job, giving the center turnover rate of well over 100%. Mindy did attempt to connect with the nurses and try to inspire them, but she became frustrated and gave up on the task. She hand over the position to a veteran nurse with much more experience,
Case Study
Atchison (2003) wrote about this process in his book Followership. He describes followership as complementary to leadership and recommends that it be recognized as a necessary component for an effective leader. A self-absorbed administrator will not make a good leader. A true leader will recognize the importance of getting respect, not simply compliance, from the people who follow. It is one thing to have people do what you say, but to have someone want to do it is another thing. The leader who understands this is on the way to greatness and will create a much more meaningful work environment. (Buchbinder & Shanks, 2012)
After said that, Mindy Alternot landed her first job as the administrator position at Seaside Convalescent Care Center, not knowing the massive amount of problem that facility has stored for her. As the new administrator Mindy was encourage to make major changes to help to turn around the poor reputation the facility had over the years. However, the facilities last survey was horrible, the inspectors found a number of deficiencies around the center that could cause "potential for more than minimal harm." Not only this hurt the facility reputation but also the center was fined $3,000 a day for non-compliance and hefty fine. One of the major challenges Mindy had to deal with was nursing aides, because they were not motivated to work their best of their abilities. Because “meeting the needs and achieving the goals of both the employer and the employee is often difficult for managers in all types of organizations.” (Buchbinder & Shanks, 2012) Additional, the nurse’s aides would leave during the summer to find well paid job, giving the center turnover rate of well over 100%. Mindy did attempt to connect with the nurses and try to inspire them, but she became frustrated and gave up on the task. She hand over the position to a veteran nurse with much more experience,
References: Buchbinder, S., & Shanks, N. (2012). Management and Motivation. In Introduction to Health Care Management 2nd ed (p. 42). Canada: Michael Brown. White, K. R., & Griffith , J. R. (2010). The Well Managed Healthcare Organization .