Scorecards At BIOCO

Kristen Therrian
BA 5200 Section 001
October 27, 2014
Case Study 7-2
An Analysis of, “Case Study 7-2: Balanced Scorecards at BIOCO”
BIOCO has realized from its use of balanced scorecards that the company has been able to open communication channels, where common goals are established throughout the whole company. Employees are able to view the company’s value drivers, such as financial performance. The Chief Intelligence Officer (CIO) believed that that balanced scorecards helped employees to not only look at their own departments operations, but the overall operations within the company. The Vice President believed that the scorecards helped all employees understand the overall goals of the company within their own departments. Balanced scorecards also helped the IT department interpret the other business areas within the company. The scorecards helped create an internal perspective that outlined the goals and the measures of the company. Balanced Scorecards allowed every employee at BIOCO to know what the company was excelling at, and where the company demanded resources be integrated in order to excel.
Employees could see whether the IT projects were effective and on track. Also, the IT department could see the operations and goals of other business areas within the company. If IT was working on a project to implement information systems (IS) in a certain business area/department, they could review the balanced scorecards to see the kind of goals and operations utilized within that department. IT can then align the IS with the business strategy of a certain department by viewing these